Customer Support Technician

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

Answer real-time customer inquiries via phone, email, or chat regarding software applications

Triage and troubleshoot customer problems, documenting the nature of issues

Provide professional customer service and escalate unresolved issues to the appropriate support level

Required Qualifications

1+ year of customer service experience

Experience in a real-time customer support center, preferably in a B2B environment

Familiarity with technology applications, including software and network infrastructure

Experience with case management systems such as Salesforce, Freshdesk, or Jira

Comfortable managing technical projects with attention to deadlines