Donor Program Development Coordinator (Tempe)

Job Description

About the Donor Program Development Coordinator

The Donor Program Development Coordinator is responsible for maximizing the total number of donors recovered for transplant in Arizona through the implementation of a development and education process at assigned hospitals. This position is responsible for building and sustaining collaborative relationships with hospital medical, nursing, and ancillary departments; in addition to DNA departments. Through data-informed engagement, education, and process improvement, this role works to enhance hospital performance across the donation continuum. This includes supporting policy adherence, participating in multidisciplinary committees, identifying barriers to donation, and implementing targeted strategies to improve outcomes. The role emphasizes proactive relationship management, accountability, and continuous improvement while promoting a shared culture of collaboration and excellence.

Responsibilities are to be carried out in a fashion that reflects DNAs comprehensive full-service approach to donation with attention to priority management based upon donor potential.

This position works Monday through Friday with on?call shifts on occasional nights and weekends.

Essential Duties & Responsibilities

Hospital Collaboration

Works with assigned hospitals to foster a positive donation environment by implementing systems to measure donor outcomes, resolving donation?related issues, assessing hospital needs, and building networks of donation champions.

Quality Assurance Collaboration & Best Practice Implementation

Partners with the Business Intelligence team to report outcome data, support data?driven decisions, and participate in audits to ensure quality donation processes. Ensures hospitals adopt best practices for organ donation, including clinical triggers, team huddles, policy updates, and real?time support for Donation after Circulatory Death.

Professional Education & Real?Time Customer Service (RTCS)

Provides formal and informal education to healthcare professionals on the importance of donation, using comprehensive programs and engaging medical staff for process understanding. Shares on?call responsibilities to respond to donor referrals promptly, supports organ cases, and communicates issues while adhering to organizational timelines and protocols.

Education, Outreach, & Events

Incorporates best practices consistently across all educational, reporting, and outreach activities. Organizes professional education events and special projects such as Donate Life Month and participates in healthcare conferences and symposiums. Assists community engagement and donor family departments by participating in public education and outreach events.

Resource Stewardship & Administrative Tasks

Demonstrates fiscal responsibility by coordinating with leadership to ensure efficient use of organizational resources. Completes all administrative responsibilities accurately and on time.

Professional Development

Stays current with healthcare literature on donation and pursues ongoing professional growth through education and mentoring.

Requirements

Minimum Education

Bachelors Degree or equivalent job experience

Minimum Experience

2 years in Sales or Education

Skills / Aptitudes Required

• Strong communication, organizational, and interpersonal skills.
• Self?starter.
• Effective leadership skills demonstrated in educational and administrative contexts.
• Ability to practice with a high degree of autonomy in a self?directed manner, demonstrating innovation and creativity in problem solving, and sound critical analysis as the basis for professional judgment.
• High degree of professionalism and sense of ownership for individual and collective performance.
• Ability to work collaboratively within an interdisciplinary team.
• Solid understanding of the process flow and the interplay of administrative, clinical, and political factors within the hospital environment.
• Confident in ability to be successful

We Offer

Qualifications

Additional Information

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug?free workplace.

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