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Executive Escrow Officer Assistant
Executive Escrow Officer AssistantNEW ERA ESCROW • El Segundo, CA, US
Executive Escrow Officer Assistant

Executive Escrow Officer Assistant

NEW ERA ESCROW • El Segundo, CA, US
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  • [job_card.full_time]
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Job Description

Job Description

The Escrow Assistant plays a key role throughout the real estate transaction by providing centralized support to a Senior Escrow Officer to ensure a smooth closing experience for the consumer. This position is responsible for providing a high level of customer service, ensuring efficient and effective file management and applying appropriate escrow knowledge throughout the transaction to accurately complete tasks and communicate with escrow clients.

Job Responsibilities :

  • Task Management :

Maintain an accurate daily task list (workflow dashboard) without overdue items.

Provide centralized operational support to the escrow officer, including :

Reviewing commitment / prelim and seller / buyer information forms.

Ordering tax certificates, HOA certificates / statements, surveys, payoff statements, and lien releases.

Balancing files and preparing closing documents.

Handling any other assigned workflow dashboard tasks.

  • Document Evaluation :

    • Evaluate and review real estate contracts and all supporting documents meticulously.

    Manage files to ensure accuracy and completeness of documentation.

    Compile and process escrow instruction packages.

  • Branch Collaboration :

    • Collaborate with branch operations to prepare for closings. o Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues.

  • Risk Assessment :

    • Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions.

    To perform the job successfully, an individual should demonstrate the following competencies :

  • Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
  • People first approach - providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process.
  • Technical - ability to learn and navigate multiple software systems with a high level of competency.
  • Critical Thinking / Problem solving —the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
  • Partnership / Collaboration —the individual remains open to others' ideas and exhibits willingness to try new things.
  • Oral / Written Communication —the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
  • Quality Assurance —the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability —the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient.
  • Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.
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