Client Account Services Representative

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 200 list, placing us among the top 200 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at .

Working with Us - Come and "Be Benesch!"

We are Cleveland's second largest law firm, and have offices in Chicago, Columbus, San Francisco, New York City, Wilmington, and Hackensack. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, click here:

Benesch is proud to announce the opening for a in our Cleveland office.

Position Summary:

The Client Account Services Representative works with an assigned list of billing attorneys and their clients to accurately maintain client account balances within the specified terms of engagement.

Essential Functions:

1. Reviews assigned accounts and initiates activity to recover delinquent funds.

2. Keeps accurate and detailed records regarding collection activities by client number in the Expert Collections module of Aderant when any new activity takes place (i.e. conversation with client, voice messages left, correspondence sent, etc.).

3. Utilizes both written and verbal communication to inform clients of balances due and due dates (i.e. statements, letters, emails, phone calls, etc.).

4. Actively participates in firm collection push periods.

5. Assists billing attorneys in determining when an account should be written off, discounted, or sent to an outside collection agency.

6. When necessary, assists billing attorneys with the preparation and submission of the proper write-off forms.

7. Provides copies of invoices and initiates updates when incorrect addresses, contact names, and phone numbers are uncovered in the collection process.

8. Listens to client feedback and takes appropriate steps to resolve issues.

9. Participates in department meetings and keeps the Client Account Services Manager informed about problem accounts.

10. Communicates properly and promptly with BFCA personnel and external contacts at all times and must exhibit a high level of customer service at all times.

Additional Responsibilities:

1. Generates reports and aids the Director of Client Account Services and Client Account Services Manager with special tasks when necessary.

2. Performs other duties as assigned.

Confidentiality

Due to the nature of your employment, various documents and information, which are confidential nature, will come into your possession. Such documents and information must be kept confidential at all times.

Qualifications:

The Client Account Services Representative must have a high school diploma. Three to five years of experience in a legal billing environment is required. Demonstrated advanced knowledge of collection principles, accounts management and accounting is required. This position requires the ability to work individually and self-manage. Must be proficient in Word and Excel. Flexibility to work overtime as needed. Must possess an excellent customer service attitude. Must be able to multitask and be able to change priorities as deemed necessary to meet Firm and Client expectations. Must be comfortable with verbal communications to clients and attorneys.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email at