Junior Engineer - Night Shift

Job Description

Job Description

Location : Hamilton, OH

Employment Type : Night Shift, Full-time, direct hire

Job Brief

Kable Workforce Solutions is hiring a Junior Engineer for our client. This role is responsible for administering, documenting, and training the Service Desk on secure backup and replication solutions while improving processes and operationalizing them across the organization. The position responds to and resolves client issues, provides customer interaction, and follows ITIL-based incident, problem, and change management procedures.

What’s a Typical Day Like?

• Administers, documents, and trains Service Desk on managing secure backup and replication solutions and their required components. Continually improves processes and procedures to operationalize them across the organization.
• Responds to and resolves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
• Provides direct customer interaction as needed in support of customer operations.
• Understands Information Technology Infrastructure Library (ITIL), supports and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client’s requests and outages.
• Provides technical leadership and acts as technical resource and escalation point for Service Desk, and mentors team members.
• Interact with co-workers to coordinate and disseminate information to complete job assignments whileattaining company service objectives.
• Provides and executes periodic environment reviews and client health checks, collects statistical information, monitors growth, and suggests enhancements of services or resiliency of environments to management and the customer.
• Train other staff in IT operations and technologies.
• Maintain IT asset inventory and CMDB.
• Sets course for repeatable processes and automation of recurring tasks.
• Tracks time utilization using company standard tooling.
• Support Security Incident Response protocols.
• Supports Vulnerability Remediation protocols.
• Remediates security vulnerabilities per process.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of company to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.
• Performs other duties and responsibilities as assigned.

What Are the Requirements of the Job?

How to Apply And Next Steps?

Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.

About Kable Workforce Solutions

For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.

We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward.

Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

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