Bilingual Front Desk Receptionist

Bilingual Front Desk Receptionist

The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services Community Clinic in Denver, CO. Receptionists support specific service lines within the clinic (pediatrics, primary care, obstetrics, dental, and behavioral health) but will be cross-trained to work across those areas as well.

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs, primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is in the Sheridan School District Administration building. The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach, where nursing students provide community outreach, health education, and home visitation services.

Front Desk Operations (60%):

• Warmly welcome and promptly check in patients and visitors.
• Accurately verify and update patient information, ensuring records are current.
• Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timely manner.
• Process insurance verifications and obtain necessary authorizations.
• Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Upload all required patient documents and records to the appropriate patient charts.

Administrative Support (20%):

• Address patient billing inquiries and efficiently process payment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, and other necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.
• Provide accurate and clear information about clinic services and policies.
• Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
• Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
• Process billing, payments, and logging copays using appropriate EHR software.

General Duties (20%):

• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and request office supplies as needed.
• Support the implementation and adherence to clinic policies and procedures.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to safety, environmental, and infection control protocols.
• Other duties as assigned.

Why Join Us:

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

To see what benefits are available, please visit: https://nursing.cuanschutz.edu/about/careers/benefits

Qualifications:

Minimum Qualifications:

• Two years of general clerical experience.

Substitution: College or university course work, appropriate to the work assignment, may substitute on a year-for-year basis for the experience.

Conditions of Employment:

• Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.
• Must be willing and able to pass a sex offender background check.
• Must be willing and able to work at alternate Sheridan Health Services clinic locations, such as the Family Health Clinic at 3525 W. Oxford Ave. Denver, CO 80236, and the Youth Health Clinic at 4107 S. Federal Blvd. #B, Sheridan, CO 80110, depending on coverage needs.
• Must be willing and able to utilize bilingual skills (Spanish/English) at a conversational level in a clinical setting.

Preferred Qualifications:

• Experience providing support over the phone and in person to diverse groups of customers.
• Experience utilizing Microsoft Office programs.
• Experience working with public and/or private health insurance plans.
• Experience using an electronic health record system.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with all employees throughout the workplace.
• Outstanding customer service skills.
• High level of attention to detail and accuracy.
• Computer competency with basic Microsoft Office programs.
• Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry).
• Ensure patient privacy and confidentiality within regulatory guidelines, including but not limited to HIPAA and 42 CFR Part 2.
• Strong organizational and multitasking abilities.
• Ability to maintain a professional demeanor and positive attitude in a high-stress environment.
• Unconditional ability to maintain patient confidentiality.
• Ability to comply with established rules, policies, and procedures to meet deadlines.
• Interpersonal skills to work effectively with patients, their families, and members of the health care team.

How to Apply:

For full consideration, please submit the following document(s):

• A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
• Curriculum vitae / Resume
• Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: College of Nursing Human Resources at CON.HR@ucdenver.edu

Screening of Applications Begins: Applications will be accepted until finalists are identified, but preference will be given to complete applications received within two (2) weeks of the posting date. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range: The starting salary range for this position has been established as $39,841 to $43,831. The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement: The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

ADA Statement: The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

Background Check Statement: The University of Colorado Anschutz Medical Campus is