Customer Support Quality LeadVirtualVocations • Reno, Nevada, United States
[error_messages.no_longer_accepting]
Customer Support Quality Lead
VirtualVocations • Reno, Nevada, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
[job_alerts.create_a_job]
Customer Support Quality Lead • Reno, Nevada, United States
[internal_linking.similar_jobs] A company is looking for a Technical Customer Support Specialist.Key Responsibilities Triaging customer issues and debugging problems related to the AI platform Collaborating with engineering an...[show_more] A company is looking for a Customer Support Engineer.Key Responsibilities Triage and resolve incoming support calls and trouble tickets Debug and research root causes using log files and system ...[show_more] 
Our team members are trusted by some of the biggest names in the semiconductor, cleanroom, manufacturing, and mission-critical data center industries.
We deliver with integrity, professionalism, and...[show_more] A company is looking for a Vice President of Customer Support.Key Responsibilities Define and execute the global support strategy to enhance customer experience and platform reliability Oversee ...[show_more] A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more] 
MISUMI is a leading global supplier and manufacturer of fixed, configurable and custom parts for automation devices and equipment, dies / molds, tools, and more.
We are driving the growth of the Indus...[show_more] A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more] 
Quality Enhancement Coordinator.Area Director &...[show_more]
Accelerate the possible by joining a winning Amcor team that is transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and r...[show_more]
A Career Change That Works for YouNo Experience? No Problem!.Thinking about making a career move but unsure where to start? You're not alone.
Stepping into something new can feel overwhelming, but t...[show_more]
Earn up to $16 USD / hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.
If you're passionate about improving models and excited by the futu...[show_more] Earn up to $16 USD / hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.
If you're passionate about improving models and excited by the futu...[show_more] A company is looking for a Senior Manager Customer Support.Key Responsibilities Manage a technical support team to deliver high-quality support for products Set objectives, evaluate progress, an...[show_more] Earn up to $16 USD / hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.
If you're passionate about improving models and excited by the future of ...[show_more] A company is looking for a Customer Support Representative.Key Responsibilities Diagnose, troubleshoot, and triage customer issues Communicate solutions and proactively engage with customers and...[show_more] A company is looking for a Customer Support Team Leader.Key Responsibilities Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion Manage team operations, includi...[show_more] A company is looking for Customer Support Agents to join their Customer Experience team.Key Responsibilities Manage incoming online chats and support tickets Identify and assess customers' needs...[show_more] A company is looking for a Customer Support Operations Generalist.Key Responsibilities Communicates with corporate personnel and external customers, responding to correspondence through various c...[show_more]
Technical Customer Support Engineer
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Engineer
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Electrical Quality Assurance Specialist (Data Center Construction)
OnQGlobalCx • Sparks, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Vice President of Customer Support
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Representative
VirtualVocations • Reno, Nevada, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Procurement and Sales Specialist
Misumi USA • Sparks, NV, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Customer Support Manager
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Quality Enhancement Coordinator
Chrysalis • Reno, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Quality Supervisor
Nevada Staffing • Sparks, NV, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Solutions Consultant
Kenneth Brown Agency • Reno, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Content QA Reviewer
Outlier • Reno, NV, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Work From Home -Remote Content QA Reviewer
Outlier • Reno, NV, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Manager of Customer Support
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Work From Home -Remote Text Quality Evaluator
Outlier • Reno, NV, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Team Leader
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Agent
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Operations Specialist
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]