Business Policy & Demand / Governance Manager

European Commission Initiative

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years' timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

What You'll Be Doing

• Establishing and maintaining a robust governance framework for service delivery operations.
• Managing document reviews and changes to standard operating procedures.
• Identifying risks and vulnerabilities in service delivery and implementing mitigation strategies.
• Overseeing governance for automation project execution.
• Facilitating service delivery audits and supporting successful ISO certifications (ISO 9001, ISO 20000-1, ISO 27001, ISO 22301).
• Tracking and analyzing key performance indicators (KPIs) to assess and improve service delivery performance.
• Contributing insights and recommendations during service reviews to enhance processes.
• Ensuring compliance with regulatory requirements, industry standards, and internal policies.
• Developing and managing a governance framework aligned with organizational goals.
• Establishing a governance structure that ensures platforms and tools support business outcomes.
• Collaborating on business continuity policies, recovery strategies, and ensuring IT platforms meet those requirements.
• Ensuring utilization tracking across cross-functional teams.

What You'll Bring Along

What's in it for You

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor. Pick your working style : choose from remote, hybrid or office work opportunities. Early bird or night owl? Our projects have different working hours to suit your needs. Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms. We want you to stay healthy! Enjoy our private health insurance it's custom-made for you. A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited coaching school. Make the most of our epic parties or themed events they're lovingly designed for our people and their families.

NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless of race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.