Data Analyst - Telemetry & Operations - Remote (United States)

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:

Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.

We are looking for a driven and capable Data Analyst – Telemetry & Operations (Critical Infrastructure | Data Center Operations) to support our clients by analyzing operational and telemetry data across critical infrastructure environments, enabling informed decision-making and improved operational performance.

You will play an integral role in analyzing real-time and historical operational data, validating telemetry signals, supporting incident investigations, and producing clear, evidence-based insights that assist clients, vendors, and project teams in managing risk, performance, and reliability.

We are looking to bring in dedicated individuals with strong analytical skills and a passion for operational data who thrive in fast-paced, incident-driven environments. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.

RESPONSIBILITIES:

Telemetry & Incident Data Analysis
Operational Data Analysis:

• Analyze real-time telemetry alerts and operational datasets to validate incidents, identify anomalies, and assess operational impact.
• Differentiate true events from false positives, duplicate alerts, and known recurring conditions.
• Correlate trends, timestamps, logs, and event data to support severity assessment and operational decision-making.
• Prepare clear, data-backed incident summaries to support client and stakeholder response activities.

Operational Support & Vendor Coordination
Incident & Stakeholder Support:

• Provide analytical context and data-driven insights to clients and external vendors during incident investigations.
• Track remediation actions, response timelines, and outcomes using structured operational data.
• Support escalation and prioritization decisions through evidence-based analysis.
  Communicate findings clearly and concisely to operations, service management, and project stakeholders.

Data Quality, Trends & Insights
Performance & Trend Analysis:

• Identify recurring incident patterns, systemic operational risks, and vendor performance trends.
• Highlight gaps in telemetry coverage, data quality, alert logic, or monitoring effectiveness.
• Recommend opportunities for alert tuning, automation, and improved monitoring or reporting practices.
• Support continuous improvement initiatives by surfacing actionable insights from operational data.

Documentation & Continuous Improvement
Reporting & Knowledge Management:

• Maintain accurate, auditable records of analyses, incidents, and findings in approved client and company tools.
• Contribute analytical insights to improve runbooks, alert definitions, and operational standards.
• Support initiatives aimed at reducing Mean Time to Resolution (MTTR) and minimizing repeat incidents.

QUALIFICATIONS

Required Qualifications:

• Bachelor's degree in Data Analytics, Data Science, Computer Science, Engineering (Electrical, Mechanical, Computer, Network), Information Systems, Information Technology, or a related technical field.
• 10+ years of experience in a data analyst, operations analyst, or telemetry/monitoring-focused role.
• Hands-on experience working with time-series data, logs, alerts, or event-driven datasets.
• Strong analytical skills with the ability to interpret noisy, incomplete, or real-time data.
• Excellent documentation, written, and verbal communication skills.
• Ability to operate independently in fast-paced, incident-driven environments.
• Comfort working across vendors and cross-functional technical teams.

Preferred Qualifications:

• Experience supporting data centers, infrastructure operations, NOC/SOC environments, or other critical systems.
• Familiarity with incident management, problem management, or operational analytics practices.
• Exposure to telemetry, observability, or monitoring platforms.
• Understanding of root cause analysis concepts and service management frameworks (e.g., ITIL).

POSITION DETAILS:

• Location: Remote Position (US-based)
• Position: Data Analyst – Telemetry & Operations
• Position Classification: Salary-based full-time hours
• Current US work permit required. This position does not offer sponsorship for employment (e.g., H-1B visa sponsorship or transfer not offered)

PRODUCTIVITY TOOLS:

• Microsoft Office
• Microsoft 365