Network & systems Engineer

General Summary:

This role reports to the IT Manager and is responsible for the overall development and support of company computer systems, network devices, and interfaces between systems as well as business process automation.

The incumbent supports existing systems, PCs, switches, and associated devices. He/she also recommends, designs, and develops interfaces and integration processes to support the exchange of data between systems using various tools as required. The incumbent is responsible for the creation and documentation of technical specifications for any new interfaces developed. The incumbent uses experience to recognize when to escalate problems to leadership but otherwise uses his/her best judgment in dealing with daily issues as they arise

Essential Duties and Responsibilities:

• Support each department by determining its systemic needs, researching solutions, recommending changes, implementing new software solutions, and instructing management and users about the interface.
• Plan, coordinate, execute, and manage the integration of new applications into existing network infrastructure, systems, and software throughout the enterprise.
• Ensure that systems/applications are updated/patched according to schedule and running smoothly.
• Maintain 24/7 active monitoring and alerting of the Cytovance network.
• Ensure that system compliance/validation & change control requirements are met and strictly adhered to.
• Support corporate GMP/Critical System PCs and ensure that systems are backed up according to set schedule.
• Support engineering/data automation IT integration efforts.
• Support PI integration efforts.
• Stay current in IT technology standards and ensure best practice design and build-out of network infrastructure.
• Research, purchase, configure and deploy network switches and associated devices for use on Cytovance networks.
• Maintain network (LAN, WAN, Network Segments, Internet, and Intranet) performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems and escalating problems to vendors as needed.
• Delivery of After-Action Reports documenting production outages and detailing root cause analysis and action items to eliminate repeat occurrences.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department management.
• Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems
• Support corporate and IT projects as require
• Support the design and implementation of short-term goals and long-term strategic plans to ensure that technical capabilities meet existing and future requirements.
• Assist in the development and implementation of policies and procedures for network resource administration and appropriate use
• Manage vendor support relationships, contact information, and Service Level Agreements
• Assist management in the preparation of RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts
• Consult with other experts, share knowledge/mentor other members of the team
• Act as back up to server administration and PC technician roles as needed
• Other duties as assigned
• Be conversant with Good Manufacturing Practices (GMP), Good Automated Manufacturing Practices (GAMP), and 21 CFR Part 11 compliance requirements

Job Requirements:

• Four-year university degree or college diploma required, in the field of computer science or other related academic fields, plus five (5) years of relevant work experience, or 10 years of relevant work experience with IT certifications.
• Experience managing and configuring enterprise-wide systems, network switches, and devices.
• Knowledge of service and application delivery, as well as successful service-level agreement accomplishments
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, DNS, SSL/ IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery
• Conversant with modern programming languages
• Conversant with routing protocols and routing table configuration
• Familiar with corporate change control procedures
• Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
• Demonstrated time management and organization skills.
• Strong interpersonal, written, and oral communication skills.
• Ability to perform general mathematical calculations to create needs assessments, budgets, and forecasting.
• Willing to work flexible hours to support organizational needs.
• Able to conduct research into networking issues and products as required
• Great problem-solving skills; can retain important information
• Must be able to work in a team-oriented environment
• Self-starter that can work with minimal supervision when assigned tasks
• Can communicate technical concepts in non-technical language

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, sit, and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Occasional lifting to 20lbs

Work Environment:

The noise level in the work environment is usually moderate.