Client Experience Coordinator

A company is looking for a Client Experience Coordinator to support its IT Service Delivery team.

Key Responsibilities

Answer inbound client calls and create support tickets

Coordinate and monitor service tickets, providing updates to clients

Act as a client advocate to ensure high satisfaction and follow up on outstanding issues

Qualifications

Associate's Degree in Information Systems or 2+ years of relevant experience

Strong multitasking and organizational skills

Proficiency in Microsoft Office and experience with ticketing systems

Experience in a Managed Service Provider (MSP) environment is preferred

Familiarity with IT service workflows and incident prioritization is preferred