Manager on Duty

Job Snapshot

Manager on Duty

Hotel Monaco SeattleDowntown SeattleKimpton Hotels & Restaurant

The hourly pay for this role is $ This range is only applicable for jobs to be performed in Seattle, WA This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including:

• Affordable medical/dental/vision plans for employee & family (Blue Shield/ Cigna/ Aetna/ Kaiser)
• Basic Life Insurance, Supplemental Life Insurance, Child Life Insurance
• Short & Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Pet Insurance
• Group Auto & Home Insurance
• Adoption Assistance
• Matched 401k contributions up to 4%
• 1 hour of sick & safe time for every 30 hours worked
• Up to 10 Vacation days after 90 days.
• 9 paid Holidays + 1 Floating Holiday after 90 days
• Employee rate hotel + restaurant discounts in all of Kimpton + IHG
• Work perks website discounts
• Backup childcare
• Cell phone discounts (ATT&T/Verizon)
• Tuition reimbursement ($1,000/year)
• Free Online Mental Health Therapy
• Paid parental leave after a year of employment

Best Place to Work culture recognition on Fortune Magazine, inclusive culture and support of women, BLM, LGBTQ+ community. Commitment to internal promotions and development.

You can apply for this role by clicking on the Apply button (or through the internal career site if you are a current employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Manager on Duty, you'll be responsible for providing quality guest service within the guidelines specified by hotel management. You'll assist in leading all Front Office Operations (Front Desk, Bell, Door and Night Audit) by setting and maintaining a high level of guest service. Providing support for the line staff, assisting with scheduling for all areas of Front Office and assist in training of all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise all duties performed by all Front Office employees.
• Assist in creating and posting employee schedules within the required time frame.
• Assist the front office manager in coaching, counseling and disciplining employees when necessary, using proper documentation and techniques.
• Ensure that all employees are posted at their stations at the correct time and that they complete their essential duties before their departure.
• Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
• Assist with any scheduled shift problems on the night audit shifts.
• Properly train and monitor all service levels provided by employees to guests and other fellow employees.
• Meet or exceed levels of service required by the Mystery Shopper Survey.
• Monitor proper operational supplies and communicate to front office manager when ordering is necessary.
• Ensure all employees follow proper cash and credit handling procedures.
• Accountable for the "guest ledger" and its proper daily maintenance as well as maintaining the "guest comment card" return ratios as expected by the hotel and management.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Minimum 1 year supervisory experience in hospitality or similar industry.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to verbally communicate effectively and professionally.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, able to work evenings, weekends and holidays.

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