Senior Finance Analyst - GTM Finance

Senior Finance Analyst

We are looking for a strategic and results-driven Senior Finance Analyst to support the Global Customer Experience Leadership Team. This role serves as the primary finance business partner, driving financial performance, retention economics, and operational excellence across our global customer base.

The ideal candidate brings a strong SaaS background, exceptional analytical capability, and the ability to connect data-driven insights to business strategy. You will play a pivotal role in shaping investment decisions, improving renewal and retention outcomes, and influencing how we grow and serve our customers.

What You Will Do

Strategic Business Partnership : Partner directly with the Global Customer Experience leaders to drive financial accountability, investment prioritization, and operational execution aligned with company objectives.

Planning & Forecasting : Lead financial planning for the Customer Success and Renewals organization, including headcount, opex, and key performance metrics (ACV / ARR, GRR / NRR, retention).

Performance Management : Own the monthly close, forecast, and annual budget processes, providing visibility into renewal bookings, revenue retention, and spend efficiency.

Insight & Analytics : Conduct deep-dive analyses on retention performance, renewal opportunity sizing, and customer lifetime value to drive strategic decision-making.

KPI Development : Partner with Sales Operations, BI, and Data Analytics to define and track KPIs that measure customer experience productivity, renewal velocity, and customer health.

Operational Excellence : Identify process improvement opportunities to streamline forecasting, enhance accuracy, and optimize resource deployment.

Executive Reporting : Deliver concise and impactful insights to the CCO and Finance leadership through board-quality reporting and business reviews.

Cross-Functional Influence : Collaborate with GTM Finance peers and CS Ops to ensure alignment between bookings, renewals, and revenue growth objectives.

What You Will Bring

Bachelor's degree in finance, Accounting, or a related field.

MBA or advanced degree preferred.

Have a minimum 3 years of hands-on experience in SaaS Finance, including experience in budgeting, forecasting, and reporting.

Strong understanding of SaaS metrics, renewal rates, retention analysis & forecasting, and margin analysis.

Demonstrated ability to collaborate across business units to achieve results and create organizational alignment. Experience working with customer success or sales organizations is a plus.

Proven ability to partner with executive leadership to drive business strategy and financial performance.

Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for our senior executives.

Excellent analytical skills, able to develop and enhance complex financial modelling and planning.

Self-motivated, deliverable-focused, strong work ethic, enthusiastic and ambitious attitude, able to prioritize and resolve an array of issues simultaneously.

Desired Skills

Advanced financial modelling skill is a plus.

Experience with MSF PowerBI or Business Intelligence tools.

Knowledge of financial reporting standards (e.g., GAAP, IFRS).

Experience with financial planning and analysis tools (e.g., Anaplan, SAP, Oracle, Netsuite, Adaptive Planning).

In the United States, the base salary for this role ranges from $87,000 to $145,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back we encourage you to apply.

What's Great About Sophos?

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit

Employee-led diversity and inclusion networks that build community and provide education and advocacy

Annual charity and fundraising initiatives and volunteer days for employees to support local communities

Global employee sustainability initiatives to reduce our environmental footprint

Global fitness and trivia competitions to keep our bodies and minds sharp

Global wellbeing days for employees to relax and recharge

Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.