Founding Value Consultant

Founding Value Consultant

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's The Opportunity?

Intercom is seeking a Founding Value Consultant to elevate how we quantify, articulate, and deliver business value as we scale Fin, our trusted AI Agent for customer service. In this high-impact, entrepreneurial role, you will partner closely with Sales, Solutions Engineering and Customer Success teams to help our largest customers build confidence in their investment, realize measurable outcomes, and expand adoption.

This is a unique opportunity to build the foundations of Intercom's Value Consulting function. You will be responsible for leading value engagements on strategic deals, creating repeatable frameworks and coaching field teams. You will help our customers and internal teams connect Fin's capabilities to real business outcomessuch as reducing support costs, improving resolution speed, and increasing support team efficiency. This role will be foundational in building scalable processes for value storytelling and helping shape Intercom's sales and customer success strategy.

What Will I Be Doing?

Leading Strategic Value Engagements

• Run discovery sessions and workshops with prospective and existing customers to surface priorities, quantify metrics that matter, and build compelling business cases.
• Craft ROI analyses, TCO comparisons, and scenario-based models that accelerate sales cycles and increase deal size.
• Participate in executive meetings to deliver clear, credible value narratives that resonate from operational stakeholders to the C-suite.

Value Realization & Impact Tracking

Methodology & Asset Development

Thought Leadership & Strategy

What Skills Do I Need?

Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

The OTE range for candidates within the San Francisco Bay Area is $251,325- $300,194. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).