Senior Operations Support IT AnalystGlobalchannelmanagement • Charlotte, NC, US
Senior Operations Support IT Analyst
Globalchannelmanagement • Charlotte, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards Partner with business users and development teams; translate technical concepts; participate in release management and testing Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Job Description
Job Description
Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience
Senior Operations Support Analyst requires :
- Strong Salesforce administration proficiency (security model, data management, customization)
- Working knowledge of MuleSoft Anypoint Platform and API management
- Experience with SOQL, Data Loader, REST / SOAP APIs
- Charlotte, NC ; Iselin, NJ
- Basic understanding of Apex and Visualforce for troubleshooting
- Familiarity with version control and change management
- Salesforce Administrator certification (ADM 201)
- Additional certifications : Platform App Builder, Service Cloud Consultant, MuleSoft Developer
- Experience with Einstein Analytics, Agile / Scrum, and DevOps practices
- Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
Senior Operations Support Analyst duties :
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