Front Desk Associate

Benefits:

• Bonus based on performance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Employee discounts
• Free uniforms
• Paid time off

Position Summary

The Front Desk Associate is the first point of contact for families visiting Nicks Magnificent. This role provides a warm, welcoming experience to guests while efficiently handling check-ins, ticketing, party reservations, and retail or caf transactions. The ideal candidate is energetic, detail-oriented, and passionate about delivering outstanding customer service in a fast-paced, family-friendly environment.

Key Responsibilities:
Greet every guest with a friendly, professional demeanor and ensure an exceptional first impression
Handle check-in/check-out, wristband issuance, and waiver confirmations for children and adults
Answer phone calls, emails, and in-person inquiries about admission, memberships, events, and birthday party packages
Process ticket sales, membership purchases, gift cards, and merchandise transactions using the POS system
Maintain front desk cleanliness, organize marketing materials, and ensure safety protocols are followed
Coordinate with party hosts and kitchen staff to ensure smooth transitions between party bookings
Resolve guest concerns promptly and escalate issues when necessary
Assist with opening/closing duties and daily till counts

Qualifications:
Previous customer service or front desk experience preferred (hospitality, recreation, retail, or childcare environment a plus)
Strong communication and problem-solving skills
Ability to multitask and stay calm under pressure
Comfortable using computers, POS systems, and basic office equipment

Must be able to work nights and weekends:
SundayThursday shifts ending as late as 8:00 PM
FridaySaturday shifts ending as late as 9:30 PM
Must possess or be able to obtain a valid Washington State Food Handlers Card
Must possess or be able to obtain a Washington State MAST (Mandatory Alcohol Server Training) Permit
Reliable, punctual, and able to work holidays as needed

Physical Requirements
Ability to stand for extended periods
Light lifting (up to 25 lbs.) for stocking and event setup