CLERK I - SPECIAL EVENTS

Marketing Event Representative

Marketing Event Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution.

This is an entry level position. Schedules for these positions vary up to 32 hours per week depending on the Marketing calendar.

Essential duties include, but are not limited to:

• Being a Guest Service Ambassador for the property during all promotional events.
• Greeting and providing personalized service for VIP Guests.
• Having the ability to be discrete and keep confidential all interactions with VIP Guests.
• Participating in execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off-site activations and tournaments.
• Other duties as assigned.

Qualifications:

• Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
• The ability to work late nights, weekends, and holidays depending on assigned schedule.
• Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep
• The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must be able to lift/move up to 40 pounds.

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, frequent sitting, sometimes stooping and bending.
• The employee must frequently lift and/or move up to 40 pounds.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).