Front Desk/Customer Service Representative

✨ Front Desk/Customer Service Representative – Onsite, Lone Tree, CO

We are looking for an energetic, customer‑focused professional to join our team in our Lone Tree, Colorado office. If you love helping people, thrive in a fast-paced environment, and take pride in providing exceptional service, this role could be your next great opportunity.

🌟 What You’ll Do

As a Customer Service Representative, you’ll play a key role in ensuring our members receive timely, accurate, and compassionate support. You will:

Customer Support & Billing Excellence

• Deliver superior customer service while independently handling premium billing functions.
• Receive inbound calls from members and provide accurate answers about billing, payments, and account status.
• Resolve customer issues on the first call whenever possible—or ensure timely follow-up when additional research is needed.
• Educate members about billing options and help them enroll in online payment tools.

Administrative & Front Office Support

• Greet occasional visitors at the front desk and assist with office needs such as ordering supplies.
• Navigate multiple complex computer systems with confidence.
• Maintain strict confidentiality of sensitive member information.

Quality & Compliance

• Follow department quality standards for call handling, availability, response time, and accuracy.
• Stay up to date on current billing policies and procedures.
• Demonstrate strong attention to detail by passing quality audits.
• Collaborate with internal departments to correct member account issues.

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🌞 A Day in the Life

Most days, you’ll be on the phone supporting members with payment questions and billing needs. You’ll sit at the front desk—not a high-traffic area—and occasionally welcome guests or help coordinate light office tasks. If you enjoy variety and being the go-to problem solver, you’ll fit right in.

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🧩 What You Bring

• High School Diploma or GED
• At least 1 year of customer service experience (healthcare not required—tellers and baristas do great here!)
• Strong communication skills and a professional phone presence
• Intermediate computer proficiency, including navigating multiple systems, browsers, spreadsheets, and Word
• Reliable basic math skills
• High attention to detail and strong organizational skills
• Ability to handle pressure with a calm, motivated attitude
• Ability to maintain confidentiality and communicate effectively

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📍 Work Environment

• Location: Lone Tree, CO
• Schedule: Fully on-site
• Environment: Friendly, collaborative, and mission-driven team in a smaller office with minimal foot traffic

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If you thrive in a role where every interaction makes a difference, and you're ready to grow your career with a company that truly values its people, we’d love to meet you!

#westpriority26

Job Type & Location

This is a Contract to Hire position based out of Lone Tree, CO.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lone Tree,CO.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.