Receptionist

About Hand Surgical Associates

Hand Surgical Associates, located in New Orleans, Louisiana, is a premier provider of specialized care for hand and upper extremity conditions. Our Hand Therapy Center offers comprehensive services, including therapeutic modalities to address hand injuries and diseases, potentially helping patients avoid surgery. We also provide complete rehabilitation services for post-surgical recovery. Our hand therapists work closely with orthopedic and hand surgeons to monitor treatment effectiveness, ensuring optimal patient outcomes and a return to a comfortable, productive lifestyle. Learn more at Hand Surgical Associates Hand Therapy Center.

Job Summary

The Receptionist is responsible for managing patient interactions via phone and assist with administrative tasks to ensure smooth operations. This role requires a compassionate and professional demeanor, as it involves handling sensitive patient information and provides essential support to our patients and clinic.

Responsibilities:

• Answer incoming calls from patients providing a warm and welcoming greeting.
• Schedule, reschedule and cancel patient appointments using the office's scheduling system.
• Collect and verify patient information including demographics and insurance details.
• Address patient inquiries and concerns with empathy and care, directing them to the appropriate department, when necessary.
• Coordinate with medical staff to communicate patient needs and updates.
• Complete other duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer relations.
• Ability to use discretion while working with sensitive information.
• Ability to adjust approach to meet changing demands and situations including dealing with diverse people.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Ability to operate a computer, computer software, and basic office equipment.
• Excellent problem-solving skills.
• Excellent organizational and time management skills.
• Knowledge and compliance of Patient Rights, including patient confidentiality.

Licenses & Certifications

• Basic Life Support is preferred

Education And Experience

• Previous customer service experience in a high-volume setting

Work Schedule

• Full-time position, Monday through Friday, 8:30 AM to 5:00 PM, at the Hand Center of Louisiana in New Orleans, Louisiana.

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Regularly required to talk, listen and type
• Prolonged use hands/fingers
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• Prolonged periods sitting at a desk and working on a computer
• Noise level in the work environment is usually low to moderate
• Must be able to lift up to 25 pounds at times.

Hand Surgical Associates is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The hospital complies with the Americans with Disabilities Act (ADA) and other relevant legislation, and reasonable accommodations will be provided to qualified individuals with disabilities upon request.