Lead AWS Connect Engineer

Lead AWS Connect Engineer

Come collaborate with us for the most iconic gaming resorts in Las Vegas and around the world!

Experienced by millions of guests each year, the Caesars Marketing and Entertainment Products team crafts customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah's, Paris, Nobu Hotel, and more.

Based in Las Vegas or Remote. Within the Caesars Digital Team Member Products team, customer experience is at the forefront of everything we do.

To help us build functional systems that improve the customer experience, we're looking for a Lead AWS Connect Engineer who can : 1) be responsible for maintaining current infrastructure 2) create new AWS infrastructure & stability 3) Partner and coach development teams and vendors to help set standards to ensure all teams can engineer scalable, reliable, and resilient applications 4) Act as an AWS Connect and Bedrock Technical SME.

Essential Duties and Responsibilities :

• Act as Company Technical SME on AWS Connect & AWS Bedrock.
• Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
• Develop PoCs, prototypes, demonstrations and assets
• Provide leadership on efforts to research and resolve technical problems.
• Manage, Coach, and lead a team of engineers and developers responsible for writing, debugging, and deploying code and APIs for websites to help carry out the direction provided by a business partner
• Responsible for defining architecture standards, frameworks, and guidelines to architect solutions for our Salesforce products across multiple teams. Understand Caesars overall IT Architecture and other major IT projects underway.
• Create a scalable, efficient, and secure data infrastructure that supports seamless integration, data quality, and compliance.
• Tibco Programming or similar tool experience preferred, but not required.
• Write efficient, reusable, and stable code for complex application logic.
• Perform complex code reviews.
• Directly participate in the governance process for reviewing specific solutions to assure they are properly leveraging published frameworks and standards.
• Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking / firewall / security / etc).
• Develop strategies and measure results to ensure the satisfaction of customers, project / ESP owners and co-workers.
• Offer guidance in infrastructure movement techniques, including bulk application transfers into the cloud.
• Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.
• Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.
• Submit Change / Incident Management Tickets, coordinate & obtain approvals.
• Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.
• Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
• Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
• Support and improve efficiency and effectiveness of tools (CI / CD pipeline, automated testing, automation, and release).
• Continuous delivery of features and capabilities in concert with the team and stakeholders.
• Actively engages to define, prioritize, and collaborate on the various needs of our customers. Communicates with other Caesars IT teams to ensure alignment and collaboration.
• Responsible for the design and delivery of defect-free products to our customer.
• Recognize a request as being within or out of scope and communicate to all involved.
• Engage others with related code / products / etc to work together to understand root cause, ripple effects, and an integrated solution.
• Provide input into capacity plans; able to assist with load tests.
• AWS Connect configuration changes
• All aspects of user and license management including new user setup / deactivation, roles, profiles, permissions, public groups, sharing rules.
• Monitor AWS Usage to ensure we are within our budgeted spend targets