Operator - CoordinatorVista Community Clinic • Vista, CA, United States
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Operator - Coordinator
Vista Community Clinic • Vista, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner; transfer calls in a timely and appropriate manner. Make appointments for all clinics. If assigned to Well?App, close out incoming messages within 30 minutes, addressing and prioritizing messages and identifying when a patient needs to be contacted by phone. Recommend broadcast as Identify campaigns and know how to use standard responses. Check and clear all mentions. Enter accurate demographic data or verify current data in the computer, updating as necessary. Enter insurance policies and verify policy numbers, start and stop dates, and updates as needed. Print daily schedule and confirm the next days appointments. Provide lunch / illness / vacation coverage as needed. Inform supervisor when supplies are low. Ensure workstations and waiting areas are kept clean and orderly. Run insurances at all times. Enhance professional growth and development through participation in educational programs, current literature review, in?service meetings and workshops. Support the vision, mission and goals, and demonstrate a commitment to the organizations values. Perform other duties as directed. Bilingual English / Spanish. High school graduate or equivalent. Minimum six months office or other customer service experience. Minimum one year medical office experience preferred. Thorough knowledge of the Clinics, providers and procedures performed. Knowledge of the Clinic products and services. Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services. Experience / familiarity with computers, Microsoft Office products (Word / Excel), business e?mail communication systems and internet search capabilities.
Join to apply for the Operator - Coordinator role at Vista Community Clinic
At Vista Community Clinic (VCC) , we believe healthcare is more than medicine its about hope, community, and impact. For over 50 years, VCC has grown from a small volunteer?driven effort in Vista into a nationally recognized network of clinics across San Diego, Orange, Los Angeles, and Riverside counties, serving over 70,000 patients annually.
Benefits
- Competitive Compensation & Benefits
- Medical, dental, vision
- Company?paid life insurance
- Flexible spending accounts
- 403(b) retirement plan
Job Summary
Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner. Enter accurate and current demographic and insurance information in the computer for each patient. Adhere to current productivity requirements for the department.
Essential Job Functions
Minimum Qualifications
Preferred
Required Skills / Knowledge / Abilities
Pay Range
$21.00 - $22.00
Seniority level
Entry level
Employment type
Full?time
Job function
Other
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Operator • Vista, CA, United States
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