Territory Service Manager (Minneapolis)

Who we are. What we do.

We are Bystronic a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell :

The Territory Service Manager drives service operations within a geographical territory, drives customer satisfaction through NPS and global indicators, and leads a field-based team by setting objectives, providing feedback, and driving business results across multiple measures.

What you will be doing :

• Responsible for the execution of all service operation activities in their defined region and manage the team
• Responsible to prioritize customer needs with input from the team using CRMs systems
• Lead and manage a field-based team including the life cycle of equipment from installation to repeat purchase, setting clear objectives aligned with global strategy, providing performance feedback, coaching, and development opportunities, and delivering business results across various measures including customer satisfaction and employee engagement
• Responsible for technician planning including dispatching,
• Promote and uphold the company culture and values, fostering a positive and inclusive work environment for all team members
• Ensure customer satisfaction by focusing on Net Promoter Score (NPS) and customer loyalty with repeat equipment sales utilizing global leading and lagging indicators to achieve targets
• Aligns all strategies, priorities, work guidance, budgets & KPIs with centrally defined guidelines (e.g. Financial Planning, Training, Resource Planning, Goal Setting & Appraisal)
• Provides input for centrally enacted target setting, performance reviews and hiring / firing decisions as well as training requirements for service employees
• Aligns critical day-to-day decisions with the regional team including CSRs, account managers, and sales team
• Manages and appropriately identifies centrally defined escalation processes within the stated governance

Key tasks and Responsibilities :

KPIs :

Key Skillset :

Your education & experience :

Whats in it for you :

People power our purpose :

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application