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Director of Operations (Swedesboro)
Director of Operations (Swedesboro)Brightpath Associates LLC • Swedesboro, NJ, US
Director of Operations (Swedesboro)

Director of Operations (Swedesboro)

Brightpath Associates LLC • Swedesboro, NJ, US
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  • [job_card.part_time]
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ROLE SUMMARY

This position offers an exciting opportunity to join a growing, 3rd-generation family-owned manufacturer of kilns for potters. Your contributions will help shape a product beloved by artists, educators, and makersan appreciation for craft and creativity is a strong cultural fit here. The role involves overseeing and improving all aspects of site operations, with a particular focus on supply chain procurement and customer success. Youll have meaningful authority in day-to-day decision-making, while working closely with the President on strategic initiatives. This is a high-impact, mid-career role with technical training provided.

ABOUT US

We supplies the world with electric kilns used by potters, schools, and industry alike. We are known for building the most reliable and innovative products in the industry, having always been driven by a strong commitment to longevity and repairability.

KEY RESPONSIBILITIES

Procurement

  • Manage purchasing tasks and support the purchasing team
  • Build and maintain relationships with vendors to improve resilience, negotiate pricing, handle disputes or late shipments
  • Continually adjust order / stock quantities based on production data and sales forecasts avoid over- or under-stocking

Customer Success

  • Oversee tech-support team identify patterns of engineering or quality issues to address
  • Step in when difficult support tickets demand a nuanced approach
  • Improve brand sentiment with customers and distributors through superb support
  • Collaborate with our videographer on training and repair videos for customers
  • Educate distributors on our products (installation, operation, troubleshooting, repairs) virtual, on-site, or at our facility (some travel required)
  • Take occasional inbound customer calls to aid with tech support or technical sales

    • Operations

  • Oversee day-to-day operations, ensuring smooth operation of the business and facilities
  • Approach challenges with an entrepreneurial mindset that advances overall company success and competitiveness
  • Perform root-cause analysis of systemic failures and deeper quality concerns
  • Improve and develop systems for increasing operational excellence
  • Interface with outside HR firm to determine and apply HR policies
  • Lead the hiring for the shop personnel
  • Foster a culture of collaboration and continuous improvement

    • QUALIFICATIONS

  • 3-5+ years of experience in technical or operations management at a manufacturing company; customer-facing is a plus
  • Comfortable speaking with both technicians and non-technical end users; clear, concise communicator
  • Basic mechanical / electrical aptitude and capacity to learn technical concepts quickly
  • Software : Office / Google tools; ERP experience (Odoo or similar) is a plus but not required
  • Experience using AI for technical projects is a plus
  • Valid drivers license and ability to travel for distributor training (approx. 515%)

    • ROLE OBJECTIVES & METRICS

  • Supply chain resilience
  • Reduced cost of materials
  • Distributor and customer satisfaction through training and support
  • Support-ticket outcomes and performance
  • Smooth operation and profitability of the company
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