HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational CX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with around 44,200 employees in 68 worldwide locations delivering localized solutions. For the year ended 31st March 2017 HGS had revenues of US$ 555 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world's most recognized brands.
Responsible for handling inbound and outbound calls with potential customers to identify needs and sell available client health insurance solutions. Research, document, and attempt to resolve all inquiries during the call. Provide quotes, answer questions, cross-sell ancillary products in accordance with established company policy and insurance guidelines. Responsible for maintaining services that customers are attempting to cancel through product knowledge and negotiation techniques. Handle customer service related issues to meet the needs of the clients and their customers. Provide accurate data entry of customer's information for processing of sales orders, follow up and literature requests. Follow up with potential clients via mail, email or phone as per customer request. Remain knowledgeable of Health Insurance industry changes with ongoing training in order to provide excellent customer service and improve your sales presentation and close ratio. Maintain performance in accordance with department guidelines to ensure the highest level of quality to our clients and their customers. Responsible for meeting individual sales goals.
High School Diploma or GED. Hold an active, current residence health and life insurance license. Previous experience in a commission driven, sales environment. Strong PC and software experience and an ability to navigate through multiple systems and platforms including CRM, state and client insurance portals, word processing and spreadsheets. Demonstrated customer service skills. Must demonstrate assertiveness, positive attitude and energy, goal setting, commitment to task, persuasiveness, decision making & problem solving. Positive work history. Excellent communication skills and telephone skills. Ability to research documents and find information.
Licensed Health Insurance Agent • Roswell, GA, US
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