Member Experience Associate - Hampton

Community Action Recognition Experience

OUR VISION is to be the elite health and fitness provider in every community we serve.

OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.

More than a job, it's a lifestyle!

Our Member Experience Associates (MEA) are moment makers that help us create an experience that makes our members say, "I love Club Fitness!" No two days are ever the same, but when you work for Club Fitness it's about helping every BODY no matter where they are in their fitness journey. You're working alongside a dedicated team that brings their passion and pride to create a Clean, Functional & Friendly environment.

The ideal team member will exhibit a vibrant personality, a love for fitness, and a desire to help people!

Primary Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Verify proper member check-in, monitor for delinquent accounts, and escalate to club leadership as needed.
• Maintain cleanliness throughout the club, including equipment, locker rooms, and bathrooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities, confirming proper membership access.
• Keep club studios maintained and report any issues to leadership.
• Prepare and serve quality smoothies.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.

Kids Club Responsibilities (as business needs require)

• Check children in/out of Kids Club, ensuring proper documentation.
• Provide a safe, controlled, and nurturing environment.
• Engage with children in a positive, age-appropriate manner.
• Monitor activities and surroundings to maintain safety and cleanliness.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.
• Monitor capacity limits and adhere to all safety guidelines.

Other duties as assigned:

• Attend scheduled, required staff meetings
• Perform other reasonable work assignments assigned by club management

Skills:

• Excellent customer service
• Ability to communicate effectively with both staff and members
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Strong attention to detail
• Ability to problem solve and discern when to escalate member concerns/issues
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.

You'll Succeed if you Love:

• • Interacting with people
  • Being busy and getting things done
  • Delivering excellent customer service
  • Achieving and exceeding member expectations
  • Providing a Clean, Functional, and Friendly environment

Minimum Qualifications:

• • 17 years of age or older, required
  • Previous customer service or hospitality experience, preferred

Physical Requirements

This position may be physically demanding at times. Requires the ability to stand, walk or sit for up to 8 hours throughout the workday-the ability to lift up to 25 pounds. The ability to remain mobile for long periods of time may be required.

Why You'll Love Working for Club Fitness:

• • Fun and Supportive Team - We're a team that knows how to have fun, works hard, and supports each other every step of the way.
  • Employee Owned - Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
  • Career Growth - We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
  • Local Support - We're proud to be local to St. Louis, where club support is just one call away when you need it.
  • Free Memberships - You and an immediate family member get FREE access to all our club locations because you deserve it.
  • Discounts - Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
  • Comprehensive Benefits -Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.

Club Fitness has been lifting up St. Louis since 1983. We care about St. Louis because we're from St.Louis. As an employee owned and operated health and fitness organization, it's important to us to be more than just a place to lift weights. We provide the best experience for every BODY to improve their quality of life through fitness and that starts with our employees.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.