Revenue Retention SpecialistElectronic Merchant Systems • Cleveland, OH, United States
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Revenue Retention Specialist
Electronic Merchant Systems • Cleveland, OH, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]2-4 years in customer service, sales, retention, or account management Strong communication, negotiation, and problem-solving skills Experience in fintech, SaaS, or B2B services preferred Positive, goal-driven, and resilient
Kurv is hiring a Revenue Retention Specialist to protect and grow merchant relationships. Using AI-powered insights, you'll identify at-risk merchants, resolve issues quickly, and recommend solutions like Dual Pricing, equipment upgrades, and financing to drive long-term success.
What You'll Do
- Contact at-risk merchants to prevent churn
- Conduct business health check calls and identify opportunities
- Be first line of defense for cancellation requests
- Use consultative selling to solve root problems
- Collaborate with internal teams for fast issue resolution
- Negotiate win-win outcomes that keep merchants profitable
- Turn frustrated merchants into advocates through exceptional service and problem-solving
- Deploy programs like Dual Pricing, equipment upgrades, and financing
What We're Looking For
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Retention Specialist • Cleveland, OH, United States
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