Manager Clinical Application, Neurology

Manager Clinical Application is responsible for providing daily oversight, operation and supervision of Neurology Clinical Application Specialist staff at Nihon Kohden.

Main Functions and Main Duties

• Responsible for field employee assessments and yearly evaluations to include performance improvement strategies and goal setting. Will monitor goals quarterly to ensure goals are reached.
• Responsible for approving Clinical Application Specialist staff expense reporting, ensuring compliance with company policy.
• Responsible for daily/weekly/and as needed communication with Clinical Application Specialist staff regarding issue resolution, daily operations and addressing needs of staff while in the field.
• Responsible for filing work assignment documents to Salesforce each week.
• Responsible for updating product enhancement document from customer suggestions.
• Collaborates with the Senior Manager of Clinical Excellence to recruit, interview and select appropriate talent for inclusion of team.
• Collaborates with Clinical Education Manager, Neurology and coordinates and oversees orientation, work instruction and training for new Clinical Application Specialist team members, including final evaluation to ensure readiness for independent function in field situations.
• Responsible for remaining clinically knowledgeable and competent and for maintaining current unencumbered Neurodiagnostic registries.
• Active participation in regular bi-weekly calls with the Senior Manager of Clinical Excellence.
• Responsible for customer and sales requests regarding training needs or inquiries, in collaboration with the Director of Neurology Services.
• Perform Clinical Application Specialist role as required for training, education and/or workload management.
• Provide mentorship and coaching to all team members on an ongoing basis to ensure quality and consistency throughout team.
• Responsible for overall quality and satisfaction of staff and clients, ensuring that goals and key indicators for success are met.
• Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies.
• Adheres to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

• Associates degree or registry in related field is required, with a bachelor’s degree in science or leadership preferred. Must possess a valid R. EEG T. or RPSGT registry issued within the U.S. A valid driver’s license and good driving record are required.
• 5+ years of Electroencephalography and Polysomnography clinical experience.
• 2+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training
• Thorough understanding of Neurodiagnostic’s and/or Polysomnography systems and products in the clinical setting required, with knowledge and experience with Nihon Kohden products desirable.
• Level and compensation depend on location, experience, education and skills

Competencies Required

• Excellent organizational skills and attention to detail are paramount.
• Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals; the ability to write reports and business correspondence; the ability to effectively present information in one-on-one and group situations to customers and other employees of the organization. Ability to effectively use technology to present information to customers. Working knowledge of Windows PC’s, proficiency in Microsoft Outlook email applications, Word, Excel, and PowerPoint Office programs.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated range for this position is $80, to $,. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

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Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources.

Travel: Approximately 80%

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at .