Principal, Market & Field Operations

Principal, Market & Field Operations

Market Operations sits at the center of Zillow's effort to deliver the Integrated Transaction, enabling customers to find their home, their agent, their financing, and their closing services all within Zillow's ecosystem. Market Operations ensures this connected experience is supported by equally connected operations. Market Ops designs the frameworks, tools, and operating rhythms that allow Zillow's teams to work in concert toward growth, accountability, and an exceptional customer experience. We partner closely with Sales, Product Operations, Enablement, and other cross-functional teams to make sure the field is equipped to deliver on the promise of a seamless, integrated real estate journey.

As Principal, Market & Field Operations, you will own the strategic foundation for how Market Ops delivers against Zillow's market share and adoption goals. You'll lead the bottom-up planning process that translates business targets into actionable market-level plans, and build the framework we use to understand where we play, how we win, and what needs to change to hit our goals.

This role requires a blend of analytical rigor, operational intuition, and structured problem solving. You'll build models and frameworks that assess market opportunity, test assumptions against field realities, shape how we prioritize and focus resources, and identify key leverspartner mix, coverage, execution constraintsthat influence our performance. You'll combine structured analysis with pragmatic operations work to help teams execute smarter and faster. You'll work closely with cross-functional partners to align on plans, and with field teams to make those plans real.

This is a high-impact role for someone who's worked in strategy or consulting, but is now looking to get closer to execution, while still operating at altitude. This role blends strategic thinking with hands-on execution, and is ideal for someone who wants to bridge analytics, planning, and day-to-day operational impact.

What You'll Do

Develop the Strategic Framework for Market Growth

• Create the structure for how we evaluate opportunity, coverage, and performance by market
• Define what "good" looks like for agent and partner penetration, and identify what drives variation across geos
• Deliver market-level insights that help Sales, Finance, and leadership prioritize investments

Build and Validate the Path to Plan

Identify and Execute Against Growth Levers

Support Broader Operational Excellence

Who You Are

Get to Know Us

At Zillow, we're reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 , and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industryand your careerforward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.