Job Description
Job Description
A Tempe Print and Mail Production Facility is seeking a motivated, detail oriented self-starter with the ability to multi-task. We are looking for a Full-Time Account Manager / Print Processor who is available to work Monday – Friday. Mircrosoft Excel experience is required.
Job Duties Include :
- Processing of customer print jobs thru our proprietary software applications based on production schedule and deadline commitments.
- Monitoring the workflow of various jobs from acceptance of data thru to distribution of all output.
- Data entry using utilizing Microsoft Excel spreadsheets.
- Ensure timely and accurate invoicing.
- Prepares reports by collecting and analyzing customer information.
- Maintains customer records by updating profile and account information.
- Effective communication by phone and email with customers using professionalism, tact and empathy to maintain a long term customer relationship.
- Provides samples to customer; arranging shipment or delivery; notifying customer, following up for approval.
- Maintain filing systems.
- Protect operations by keeping all information confidential and adhering to security procedures.
- Other administrative duties as assigned.
Back-up Print Operator when requested. Will train.
Required Skills :
Well organized, with strong attention to detail.Excellent communication skills, both verbal and written.Aptitude for a Windows based workstation and related technologies.Proficiency using Microsoft Office Suite including Excel and Access.Ability to follow-up on commitments on a timely basis and adhere to deadlines.Familiarity with Postal Regulations and Processing a plus.Experience and Education :
College Degree or equivalent work experienceCustomer Service : 3 years