Senior Technical Writer

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. Over the last few years, Snowflake has added additional products and features to its portfolio (from data pipelines, cross-region / cloud features to data exchanges) to become the leading Data Cloud.

Snowflake technical writers work with a world-class team to create product documentation for Snowflake's industry-leading Data Cloud. Working in a fast-paced and challenging environment, you experience the immediate and direct impact of your contributions as Snowflake delivers weekly releases to our rapidly growing base of global customers.

This position is a hybrid role and is required to be in either our Bellevue, WA or Menlo Park, CA office location.

RESPONSIBILITIES:

• Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).

• Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.

• Work with release engineers and dev ops to deliver weekly product updates and documentation.

• Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:

  Contributing to Knowledge Base articles and Community questions.

  Authoring and editing technical blog posts.

  Developing training materials, implementation guides, migration guides, best practices, and FAQs.

REQUIRED SKILLS/ EXPERIENCE:

• 10+ years creating technical product documentation from scratch, as well as from specs.

• Strong SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.

• Exposure to using and documenting any of the following security and governance technologies:

  Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc)

  Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect)

  Governance (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc)

  Additional topics (data encryption, auditing, compliance and regulatory standards)

• In-depth knowledge of the content development lifecycle, including:

  Identifying and understanding the information needs of the audience.

  Gathering information, interviewing SMEs, and conducting research.

  Authoring, publishing, and managing online/web content.

ADDITIONAL DESIRED QUALIFICATIONS:

• Familiarity with:

  ETL/ELT and BI technologies.

  Cloud computing platforms (AWS, Microsoft Azure, GCP, etc).

  Programming languages/APIs (Python, JavaScript, Java, Go, C#/.NET, etc).

  Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc).

  Database drivers/connectors (JDBC, ODBC, etc).

• Exposure to:

  CI/CD methodologies and technologies (Jenkins, Lambda, etc).

  Open-source platforms and authoring/publishing tools for a "Docs-as-Code" approach (Git, RST/Sphinx, Markdown, DITA XML, etc).

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.