Talent.com
IT Support Engineer
IT Support EngineerCramer • Norwood, MA, US
IT Support Engineer

IT Support Engineer

Cramer • Norwood, MA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.

Key Responsibilities :

  • Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and applications.
  • Assist with user account management (Active Directory, email, permissions).
  • Document issues and resolutions in the IT ticketing system.
  • Escalate complex problems to senior level engineers or relevant teams.
  • Support routine maintenance tasks such as updates, patches, and backups.
  • Provide basic training, onboarding, and guidance to users on IT tools and best practices.

Requirements

  • Associate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).
  • A solid understanding of Windows 11 and / or macOS environments.
  • Familiarity with networking concepts (TCP / IP, DNS, DHCP).
  • Strong problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude and willingness to learn.

    • Preferred Skills :

  • Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira).
  • Experience working with Microsoft 365 suite and collaboration tools.
  • Basic scripting or automation skills (PowerShell, Bash) is a plus.

    • Benefits

  • Medical, Dental & Vision Insurance
  • Health Savings Account, including employer contribution
  • Retirement Plan (401K) with company match
  • Profit Share Bonus Plan
  • Life Insurance
  • Paid Time Off
  • Family Leave
  • Short Term & Long-Term Disability
  • Tuition Reimbursement
  • Wellness Resources, including discounted membership to Lifetime Fitness
  • Generous onsite café
  • Paid holidays

    • Salary Range : $60-70K

    [job_alerts.create_a_job]

    It Support Engineer • Norwood, MA, US

    [internal_linking.similar_jobs]
    Customer Support Engineer (Manufacturing Solutions)

    Customer Support Engineer (Manufacturing Solutions)

    aPriori Technologies Inc • Concord, MA, US
    [job_card.full_time]
    Support, Deployment & Licensing team in Belfast.In this role, you will work directly with customers to help them succeed by troubleshooting and resolving issues related to their use of aPriori ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Engineer

    Customer Support Engineer

    VirtualVocations • Lowell, Massachusetts, United States
    [job_card.full_time]
    A company is looking for a Customer Support Engineer.Key Responsibilities Provide top-tier support by resolving L3 / L4 technical issues for customers Collaborate with sales, product, and engineer...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Engineer

    Customer Support Engineer

    Bruker • Billerica, MA, United States
    [job_card.full_time] +1
    Bruker, a world leader in analytical instrumentation, is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.Bruker's high-perfo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Engineer

    Customer Support Engineer

    CyberArk • Newton, Massachusetts, USA
    [job_card.full_time]
    CyberArk Software the global leader in privileged access management helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Masters Level Behavioral Therapist Office Home Based Support

    Masters Level Behavioral Therapist Office Home Based Support

    Ally Behavioral Health • Attleboro, MA, US
    [filters.remote]
    [job_card.full_time] +1
    Join Our Team : More Than Just a Job, It's a Career Built for YOU!.Flexible – Home, Virtual, and Office Based Care.Ally Behavioral Health - Attleboro area. At Ally Behavioral Health, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Online Customer Support Agent

    TurboTax Online Customer Support Agent

    TurboTax • Pawtucket, Rhode Island
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Direct Support Professional / Halcyon Day

    Direct Support Professional / Halcyon Day

    The Groden Center • Attleboro, MA, US
    [job_card.full_time]
    Excellent opportunity to make a difference in the lives of adults with autism and other developmental disabilities!.Become a part of the Halcyon Center, a division of The Groden Network that provid...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Day Support Specialist - Immediate Start! up to $20 / hr

    Day Support Specialist - Immediate Start! up to $20 / hr

    Delta-T Group Inc. • Wrentham, MA, US
    [job_card.temporary]
    Our Client is seeking Day Support Specialists in the Wrentham.Hours are Monday through Friday from 8 : 30 am to 2 : 30 pm. Contractor's experience, education, availability, and skills.SUMMARY OF CLI...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Network Administrator

    IT Network Administrator

    TALENIQUE INC • Lowell, MA, US
    [job_card.full_time] +1
    Job Title : IT Network Administrator – Direct Hire.Commercial Printing / Manufacturing Environment.Are you a hands-on IT professional with a strong background in network administration and sys...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Helpdesk / Systems Administrator

    Helpdesk / Systems Administrator

    Corbus Pharmaceuticals Inc • Norwood, MA, US
    [job_card.full_time]
    The Helpdesk / Systems Administrator is responsible for providing technical support to end users, maintaining and enhancing IT infrastructure, and ensuring the reliable operation of systems, networ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Solutions Engineer

    Solutions Engineer

    Extreme Networks • Salem, NH, US
    [job_card.full_time]
    Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions.They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Direct Support Professional (DSP) - Pawtucket, RI

    Direct Support Professional (DSP) - Pawtucket, RI

    Pediatric Developmental Services • Pawtucket, RI, US
    [job_card.full_time]
    Pediatric Developmental Services (PDS).Are you passionate about helping all students reach their potential? If so, this may be the position for you!. This teaching position comes with a.Our benefits...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Network Administrator I

    Network Administrator I

    Financial Statement Services, Inc • Lincoln, RI, US
    [job_card.full_time]
    Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.We are c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Truck Driver / Warehouse Support

    Truck Driver / Warehouse Support

    Arden Engineering Constructors • Pawtucket, RI, US
    [job_card.full_time]
    Arden Engineering Constructors, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service.Arden has prov...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Custom Systems Engineer

    Custom Systems Engineer

    Methods Machine • Sudbury, MA, US
    [job_card.full_time]
    Since then, the company has become one of the largest privately owned machine tool importers in North America.Methods designs and implements custom machining setups, including machine tool selectio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Network / System Administrator III

    Network / System Administrator III

    Global Resource Solutions, Inc. • North Lexington, MA, US
    [job_card.full_time]
    Global Resource Solutions, Inc.GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Network / System Administrator III. The Network / System Adminis...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Staff RAN Systems Engineer

    Staff RAN Systems Engineer

    ANDREW, an Amphenol company • Nashua, NH, US
    [job_card.full_time]
    Join our team and help shape the future of connectivity indoors and outdoors.Together, let's push the boundaries of technology and advance sustainable networks worldwide.How You'll Help Us ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Linux System Administrator

    Linux System Administrator

    TIER4 GROUP • Natick, MA, US
    [job_card.temporary]
    Manage and maintain 1000+ Unix / Linux cases across the organization, ensuring operational efficiency and security compliance. Serve as the primary Systems Administrator for Linux Endpoints, including...[show_more]
    [last_updated.last_updated_30] • [promoted]