Accounts Receivable Coordinator/Specialist

Title: Accounts Receivable Coordinator/Specialist (part time)

Reports to: Accounting Manager

Department: Finance

Location: 628 Hebron Avenue, Suite 500, Glastonbury, CT. 06033

About us

iTi is an award-winning multicultural language Solution provider for a variety of industries including: healthcare, manufacturing, aerospace, education, government, legal, marketing, and corporations.

From document translation services to in person interpreter services, iTi’s team prides themselves on quick response time, flexible and custom solutions, personal service with a smile and a ‘can do’ attitude.

Position Overview:

Reporting to the Accounting Manager of Interpreters and Translators, Inc. This position is managing and collecting payments from customers on outstanding invoices while models and acts in accordance with iTi’s mission, vision and core values.

KEY SUCCESS MEASURES (OUTCOMES) FOR THIS POSITION:

• Contacting clients to follow up on outstanding invoices, discuss overdue payments, and arrange payment plans.
  


• Communicating with customers via phone, email, or mail to address billing inquiries, resolve disputes, and encourage timely payments.
  


• Maintaining accurate records of all collection activities, including communication logs, payment confirmations, and account updates.
  


• Assisting customers with billing disputes and identifying and resolving discrepancies to ensure accurate and timely payments.
  


• Monitoring the status of outstanding accounts, preparing cash flow reports on collection progress, and analyzing data to identify trends and areas for improvement.
  


• Working with other departments, such as sales, to coordinate collection efforts and resolve account issues.
  

Requirements

EDUCATION

• Bachelor's degree in business, operations, or a related field preferred
  


• Lean certification, or Lean Six Sigma certification at the Greenbelt is preferred
  

PROFESSIONAL QUALIFICATIONS / EXPERIENCE / SKILLS / PERSONAL CHARACTERISTICS

• Experience in Collections and Accounts Receivable:
  


• Proficiency in using Quick Books Online and advanced skills in Microsoft Office and other relevant software for managing accounts and tracking collections.
  


• Strong Communication and Interpersonal Skills:
  


• Effective communication is crucial for interacting with customers, explaining billing procedures, and resolving disputes.
  


• Highly collaborative style with the ability to respond quickly and effectively to ever-changing situations.
  


• Ability to build trusted relationships, listen to issues and help identify potential solutions.
  


• A great willingness to learn and teach
  


• Problem-Solving and Analytical Skills:
  


• Identifying the root cause of overdue payments, resolving billing issues, and analyzing data to improve collection performance.
  


• Ability to deliver quality work on a tight deadline with strong organization and priority setting skills.
  


• Attention to Detail:
  


• Maintaining accurate records, ensuring timely payments, and managing a large volume of customer accounts.
  


• Computer Skills:
  


• 2 years of proven experience in commercial, operations and manufacturing environments preferred
  


• Prior experience in a collection’s role or with accounts receivable processes is a must.
  

Benefits

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. In no way does this job description imply that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager/supervisor in compliance with Federal and State Laws.

iTi is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D/V