Showroom Design Consultant / Customer Service Representative

Customer Service responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. This person will assist the Branch Manager / Branch Operations Manager and other branch associates as needed and will assist in daily task performance including invoicing; receiving and locating inventory, etc. We are looking for an innovative thinker who has a passion for interior design and customer service. Showroom Design Consultant responsibilities include assisting architects, contractors, and homeowners with tile selection, generating sales, and processing customer orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Related Responsibilities

Promote add-on sales at the time of order entry via the promotion of sundries and other related items

Assist trade and showroom customers in the selection of products

Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use.

Maintain the CSR work area in an organized manner that is conducive to sales and service

Provide support to the OSR and BCSS in the performance of their duties. Assist as directed by Branch Manager / Branch Operations Manager

Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications

Proactively identify new opportunities and sales channels

Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions

Coordinate sales efforts with the OSR and BCSS sales team via regular meetings and the sharing of leads and other pertinent market information

Protect the integrity of the Florida Tile’s pricing rules by effectively qualifying customers and their respective price template

Operations and Support

Accurately perform order entry process, to include product, quantity and price verification

Confirm orders placed by customers via phone / fax / internet

Perform stock and price checks for customers and other branches

Provide freight / shipment information (cost / tracking / etc.) to customers / branches in a timely and accurate manner

Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses

Regularly follow up with customers as to the status of their order(s)

Make collection (A / R) calls / contacts as directed by Branch Manager / Branch Operations Manager

Assist the branch staff in all aspects of customer service, order processing, customer contact (call backs)

Assist the branch staff in the performance of daily tasks as directed by ABM / BM / RM, to include, but not limited to the daily deposit, daily invoicing, inventory receiving and locating, etc.

Responsible for maintaining the showroom and keeping all displayed products up to date, properly identified (labeled) and merchandised in a manner that projects a user friendly and informative environment

Additional duties as assigned

QUALIFICATIONS

Customer service experience with a manufacturer of building products preferred.

Excellent verbal and written communication skills.

SAP software experience, CMS experiences a plus.

High School diploma or GED required.

Computer proficiency in Microsoft Office

Team player with commitment to company values.

Experience in the tile or flooring industry is a plus

Minimum of 12 months retail or sales experience

Education in marketing or design field a plus

Knowledge of inside sales techniques

Ability to develop and maintain strong working relationships

Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.

Benefits

Medical, Dental, and Vision Plans

Flexible Spending Accounts

Employee Wellness Program

Employer Paid Short- and Long-Term Disability

Employer Paid Life Insurance

Supplemental Life, AD&D, Accident, and Critical Illness Coverage

401(k) Retirement Plan and Employer Provided 401(k) Matching

Florida Tile Inc.| 998 Governors Lane, Lexington, KY 40513 | 800.352.8453

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