UX Researcher/Insight Specialist

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good”! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a UX Researcher located in Englewood Cliffs, NJ. This role is ONSITE.

LGE US NA Innovation Design Lab is Hiring: UX Researcher (Specialist)

Are you an experienced UX Researcher with a passion for consumer insights and physical product innovation? Join our in-house corporate design team at LGE US Innovation Design Lab.

Job Title: UX Researcher/Insight Specialist

About the Role:

We are looking for a talented UX Researcher to support UX insights and consumer insights, focusing on innovation discovery for various products, including large appliances, small appliances, TVs, B2B platforms, and more. You'll work on projects ranging from future innovation programs to next-year production platforms, taking a holistic approach from initial insight discovery to consumer research, prototyping, and testing, encompassing both digital and physical touchpoints.

Key Responsibilities:

• Conceptualize and iterate on high-quality end-to-end consumer insights.
• Lead consumer insight discovery and synthesis to inform innovation and platform strategy.
• Conduct user research, prototyping, and testing to validate concepts and experiences.
• Define intuitive and user-centered digital and physical experiences.
• Provide actionable research insights that inform both tactical and strategic efforts.
• Collaborate cross-functionally with engineering, marketing, and business stakeholders.
• Stay up to date on industry trends and best practices in UX and Product Design.
• Help team members understand and apply research findings by framing problems, defining insights, and designing methodologies to meet customer needs.
• Experience with Adobe and other design tools is highly preferred.

Required Skills & Qualifications:

• 2+ years of experience in user research, particularly in consumer goods.
• Strong user research skills, with experience in both qualitative and quantitative methodologies.
• Proficiency in various research methods: ethnography, contextual inquiry, in-depth interviews, surveys, online testing tools, data analytics (Tableau), concept testing, usability testing, and A/B testing etc.
• Proven ability to take ownership of products or projects.
• Creative, strategic, and technical thinking abilities.
• Curiosity, self-motivation, and a positive attitude.
• Strong research portfolio demonstrating the use of diverse research methods to drive decision-making.
• Ability to adhere to a high standard of pursuing what is best for the business.
• Comfortable navigating inter-team collaboration.
• Experience in physical product development and digital UX.
• Willingness to work in the office 5 days a week (required).

Why Join Us?

This is an excellent opportunity to make a significant impact on the development of our market-leading products. If you are passionate about physical product design and innovation, we encourage you to apply.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied .