Senior Operations Analyst

Job Description

Job Description

Position Summary :

The Senior Operations Analyst is responsible for overseeing and optimizing operational control processes across multiple warehouses and fulfillment sites. This role manages the data, reporting, and scheduling functions that drive efficiency, accuracy, and on-time order fulfillment. While the position does not currently include direct people management, it serves as the process owner for operation control and warehouse performance

Essential Duties and Responsibilities :

• Manage and improve production control KPIs across warehouse operations, including scheduling, inventory visibility, and performance reporting.
• Work with the Business Excellence Team to develop and maintain standardized reporting tools and dashboards to monitor KPSs such as throughput, order accuracy, productivity, and labor utilization.
• Partner with Site Leaders, Logistics, and Procurement, to identify process bottlenecks and recommend data-driven solutions.
• Oversee short-and long-term operational planning to ensure resources and staffing align with forecasted demand.
• Drive consistency and standardization in production control procedures across all warehouse sites.
• Analyze data to identify trends, cost-savings opportunities, and areas for performance improvement.
• Lead continuous improvement initiatives focused on workflow optimization, error reduction, and operational efficiency.
• Support implementation and integration of Warehouse Management Systems (WMS, ERP tools, and related operational platforms.
• Partner with Process Supervisor to create and maintain standard operating procedures (SOPs) and internal controls to ensure accuracy and compliance.
• Build the foundation for a future Production Control team, including defining roles, performance measures, and operational standards.

Required Qualifications :

Physical Demands :

Work Environment :

Travel Requirements :

Equipment Used :

Supervisory Responsibilities :

Benefits Offered :

Hayes Company / Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.