Student Accounts Specialist

Hiring Department

The University of Texas Permian Basin's Accounting Office welcomes applications for the position of Student Accounts Specialist

Salary Range

$36,000.00 depending on qualifications

Essential Functions

The Student Account Specialist plays an essential role in the Office of Student Accounts, responsible for processing payments and financial transactions, assisting with account inquiries, and supporting students with a range of account-related needs. This position works closely with the Financial Aid, Registrar, and Admissions offices to ensure timely, accurate, and student-centered service, while also helping students navigate payment plans, book vouchers, refunds, and related processes. The role involves daily cashiering, data entry, account research, and customer service—both in person and through phone and email. This is an ideal opportunity for someone who enjoys working with numbers, values attention to detail, and is committed to helping students stay on track with their academic and financial responsibilities.

Cashiering

1. Processing and Posting payments to student accounts by multiple forms of payment using multiple software systems.
2. Responsible for accurate and timely customer service to faculty, staff, students and other customers.
3. Balancing cash, checks, and credit cards daily and for random audits.
4. Identifying irregular transactions or balancing issues.
5. Organizing transactions at end of day close to balance.
6. Must follow cash handling procedures for the University.
7. Responds to telephone and email inquiries in a timely manner.

Research and Student Assistance

1. Research charges, payments, credits, and other transactions.
2. Respond to student accounts requests via email, phone, or in person.
3. Follow up with students to resolve student accounts issues and questions.
4. Frequently communicate with other student facing departments on campus.
5. Assist students with enrolling in payment plans, applying for book vouchers, obtaining parking permits, etc.

Additional Responsibilities

1. Request wire transfers and check reissues.
2. Verify and mail student refund checks.
3. Data entry for international and domestic payments and collections.
4. Create group post transactions.
5. Assist with verifying/reconciling book vouchers and private scholarship accounts.
6. The job description is not a complete list of all responsibilities and duties performed by employees. Employees may perform other related duties as assigned by their immediate supervisor.

Required Qualifications

1. High School Diploma
2. One (1) year of relevant work experience.
3. Possess excellent administrative, communication, and organizational skills.

Preferred Qualifications

1. Experience using PeopleSoft and/or TouchNet ERPs.