Job Description
Job Description
Key Responsibilities
Process Improvement & Optimization
- Analyze business processes to identify inefficiencies and improvement opportunities.
- Document current-state and future-state workflows.
- Conduct root-cause analysis and recommend streamlined solutions.
- Support business cases, cost / benefit analysis, and ROI assessments.
Process Governance & Controls
Maintain accurate and up-to-date process documentation.Support governance activities such as version control, approvals, and review cycles.Track process performance metrics and identify areas for refinement.Promote adoption of standardized processes across the organization.Automation & Technology Enablement
Identify manual or repetitive tasks suitable for workflow automation, RPA, or AI / ML.Assist with requirements gathering, feasibility evaluation, and testing.Collaborate with IT, data teams, and business stakeholders to implement automation solutions.Support pilot initiatives involving AI-enabled process automation and decision-support tools.Project Coordination & Support
Support planning, tracking, and reporting for IT-led special projects.Prepare project documentation, presentations, and status updates.Assist with change-management activities, including communications and training materials.Manage smaller initiatives independently and contribute to larger cross-functional projects.Qualifications
Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, or related field (or equivalent experience).Strong analytical and problem-solving skills.Effective communication skills with both business and IT stakeholders.Familiarity with process-improvement techniques (e.g., Lean, Six Sigma) is helpful.Interest in workflow automation, RPA, and AI / ML technologies.Proficiency with Excel, PowerPoint, and process-mapping tools (Visio, Lucidchart, Miro).Strong organizational skills and ability to manage multiple priorities.