Medical Front Office Receptionist (Floater) - West Hartford, CT

Busy West Hartford Ophthalmology practice with 10 satellite offices, looking for a Float Front Desk Medical Receptionist to join our team. This position serves as a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks within reception area.

Duties / Responsibilities :

Essential responsibilities include but are not limited to :

• Travel between the sites covering call outs, PTO, and busy days
• Identify patients' needs, clarify information, research every issue and provide solutions and / or alternatives
• Route calls to appropriate resources
• Enter new patient information into EMR system; obtain and verify patient demographics
• Update existing patient information
• Scan documents into the patients' electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments
• Patient check-in and check-out
• Collect copayments and other patient balances
• Identify and escalate priority issues
• Help with mail distribution and proper flow of correspondence

Required Skills / Abilities :

Bilingual (Spanish) reading, writing, and speaking skills are a plus

Ophthalmology experience preferred but not required

Must have reliable transportation as this role requires travel

Education and Experience :

Benefits :

Department Administrative Professionals Role Front Office Professional / Patient Care Coordinator Locations Solinsky Eye Care & Hearing - West Hartford Hourly salary $21 - $23.5 Employment type Full-time