Service Manager

The Ogden Service Manager is a results-oriented leader responsible for ensuring the efficient operation and continuous improvement of the Image & Print Services team. Driven by a commitment to operational excellence, employee development, and customer satisfaction, this individual oversees daily service delivery, technical performance, and client support for all imaging and print environments.

They provide strategic direction and hands-on guidance to technical staff, fostering a culture of collaboration, accountability, and quality. By leveraging performance metrics, managing escalations, and implementing data-driven process improvements, the manager ensures consistent service reliability and alignment with organizational objectives. This role is instrumental in advancing our mission to deliver secure, efficient, and innovative image and print solutions that support business productivity and client success.

What You'll Do :

Lead and Build an Amazing Team

• Foster a collaborative, supportive environment where team members can thrive.
• Facilitate the new hire training program that turns potential into performance.
• Coach, mentor, and develop team members.
• Help create and achieve personal and team goals, celebrating every win along the way.

Drive Service Excellence

What You Bring to the Table

Requirements

Why You'll Love Working Here

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work / life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.

We offer :

Ready to take the lead and make an impact?

Join Les Olson IT in our Ogden office location and contribute to the Les Olson IT legacy of providing superior customer service.

Job Type : Full-time

Schedule :