Quality Assurance Analyst

A company is looking for a Quality Assurance Analyst to monitor and document production quality in support of departmental goals.

Key Responsibilities

Monitor and evaluate customer contact for quality assurance

Design quality monitoring formats and standards

Document quality results and present feedback to management for continuous improvement

Required Qualifications

Minimum of 1 year of experience in Quality Assurance in a call center or similar environment

Proficient understanding of QA methodologies and quality monitoring practices

Demonstrated ability to analyze data and propose actionable solutions

Bachelor's Degree preferred or equivalent experience

Healthcare experience preferred; bilingual in Spanish and English is a plus