Night Audit

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks

Qualifications

Responsibilities

• At least 1 year of progressive experience in a hotel or a related field required.

• High School diploma or equivalent required.

• College course work in related field helpful.

• Previous supervisory responsibility preferred.

• Must be able to work independently and with minimal supervision.

• Knowledge of Accounting Principles.

• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

• Must be proficient with Microsoft Applications.

• Must be able to convey information and ideas clearly via email and written format.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high pressure situations.

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

• Must be able to work with and understand financial information and data and basic arithmetic functions.

• Must be able to work in a self-managed environment.

• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

• Must maintain composure and objectivity under pressure.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.

• Maintain regular attendance in compliance set by company standards.

• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.

• Maintain a friendly and warm demeanor at all times.

• Initiate and complete the End of Day process.

• Run all reports as required for Food and Beverage audit.

• Complete the Night Audit checklist for computer procedures daily.

• Maintain cashiering responsibilities as per Front Office procedures per standard.

• Maintain Front Office computer system operation according to company standards.

• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)

• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

• Maintain proper record keeping (i.e. log books etc.) to standards.

• Follow company policies and house rules.

• Maintain radio contact with other associates during entire shift.

• Have a working knowledge of security and safety procedures.

• Ensure associates are at all time’s attentive friendly helpful and courteous to all guests managers and fellow associates.

• Prepare and distribute reports as needed.

• Transfer the master or house accounts as necessary.

• Train any new Night Auditors as requested by management.

• Run morning reports according to Aimbridge Hospitality procedures.

• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)

• Handle items for Lost and Found according to the standard.

• Complete any reports as requested by management in a timely manner.

• As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.

• Attend meetings as required by management.

• Perform any other duties as requested by the Guest Services Manager or any other member of management.