Customer Support Representative

A company is looking for a Customer Support Representative I.

Key Responsibilities

Serve as the primary point of contact for inbound customer support inquiries via phone and email

Troubleshoot platform issues and provide clear guidance or escalate to the appropriate team

Accurately log customer interactions and identify trends to improve product and support services

Required Qualifications

1+ years of experience in a customer support role in a SaaS or technology organization

Familiarity with HubSpot or similar CRM / support ticketing tools

Ability to work Monday through Friday, 9 AM - 5 PM Eastern Time

Experience in or with the wholesale distribution or construction industry is a plus

Strong organizational skills and ability to prioritize competing tasks