Call Center Representative

Job Description

Job Description

Call Center Representative (Part-time to Full-time)

Location : Hauppauge, NY(In-Office)

Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.

General Purpose :

Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.

Responsibilities :

Deliver scripted pitch to the homeowners

Adjust scripted pitch to meet needs of specific homeowners

Handle homeowner's questions and objections

Obtain homeowners’ information including names, addresses, phone numbers, etc.

Receive and input appointment details into the system

Input homeowners’ information and notes from the conversation

Confirm appointments placed with canvassers or sales reps

Issue appointments for reps to meet with prospective homeowners

Conduct quality control phone calls

Answer inbound telephone calls from advertising responses

Follow up on initial contacts with homeowners

Maintain accurate and updated lead information and reports

Qualifications :

Knowledge of sales and marketing principles and strategies

Relevant work experience in telemarketing, inside sales, customer service, or promotions

Proficiency in relevant computer applications

Product knowledge – Training provided

"Smile and dial" mindset – must be comfortable and confident on the phone

Excellent verbal communication skills

Strong note-taking abilities for accurate follow-up

Effective time management and ability to prioritize tasks

Consistent follow-up on leads is essential

Well-spoken with an engaging, upbeat personality that shines through the phone

Positive, self-motivated attitude with a strong work ethic

Results-driven mindset – ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team

Perks :

Performance-based biweekly bonuses

Fun games and incentive rewards

Growth opportunities as they arise

Positive, supportive work environment

90-day review with potential for role and compensation advancement

Ready to join a winning team? Apply today and start making a difference while building your future!

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