Financial Aid Outreach Specialist

Financial Aid Outreach Specialist

Under the direction of an assigned supervisor, provide assistance, counsel and information to students, faculty, staff, and the public, concerning financial aid programs and requirements; distribute specialized information to potential students on available financial aid programs.

Major responsibilities requisite training and abilities include: knowledge of federal and state regulations and guidelines concerning student financial aid programs and general principles of successful outreach; ability to communicate effectively both orally and in writing; interpersonal skills using tact, patience and courtesy. Experience involving interpretation and application of rules and regulations, preferably in a financial aid program. Valid California driver's license.

Typical duties include: explain federal and state regulations and guidelines concerning student financial aid programs. Provide assistance, counsel and information to students, faculty, staff, and the public, concerning financial aid programs and requirements. Assist in the development, preparation and distribution of informational material pertaining to the financial aid program. Resolve complaints and problems related to financial aid programs, policies and student eligibility. Research, collect and compile data for reports.

Desired qualifications include: commitment to diversity. All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.