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Information Technology Analyst
Information Technology AnalystKPG99 INC • Boston, MA, United States
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Information Technology Analyst

Information Technology Analyst

KPG99 INC • Boston, MA, United States
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Temp IT Analyst – On-Site (Boston, MA)

Location : Boston, MA (On-Site)

Work Authorization : US Citizens or GC Holders

Type : Contract (Short-term; approx. 3 months,)

Position Overview

The Temp IT Analyst is a first-level technical support role responsible for delivering high-quality technology assistance, supporting daily IT operations, facilitating meeting technologies, and participating in IT projects. The ideal candidate will have experience in a law firm, financial, or other professional corporate environments and must demonstrate a high level of professionalism, customer service, and technical expertise.

Required Skills & Proficiencies

  • Advanced experience with Microsoft Operating Systems, installation, and configuration.
  • Advanced proficiency with Microsoft Office Suite.
  • Strong experience with ServiceNow.
  • Strong proficiency in MS Teams.
  • Advanced to expert knowledge of remote access technologies (Citrix, VPN).
  • Advanced to expert experience with mobile technologies (iOS, iPadOS).
  • Advanced understanding of networking concepts, cabling, and communications hardware.
  • Expertise in inter / intra / extranet technologies.
  • Strong experience with Document Management Systems (e.g., iManage / Work 10).
  • Strong knowledge of customer service best practices.
  • Solid understanding of data security principles.
  • Experience supporting or participating in IT projects and deployments.

Qualifications

  • Associate’s or Bachelor’s degree preferred (or equivalent hands-on experience).
  • 3+ years of experience supporting end users with software, hardware, and networking.
  • 3+ years supporting LAN / WAN and network systems.
  • 3+ years installing, configuring, and maintaining client operating systems and equipment.
  • Prior experience in a professional services or law firm environment preferred.
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