Process Improvement Lead

A company is looking for a Process Lead.

Key Responsibilities

Lead end-to-end process reengineering initiatives to enhance efficiency and customer experience

Facilitate journey mapping workshops and design future-state process models

Develop process documentation and support change management efforts for new processes

Required Qualifications

Bachelor's degree in Business, Operations, Engineering, or a related field (or equivalent experience)

3-5 years of experience in process improvement or operations in complex environments

Experience with process mapping tools and ERP / HRIS systems

Key certifications such as Lean Six Sigma (Green / Black Belt) or Project Management Professional (PMP) are preferred

Familiarity with process performance metrics and continuous improvement practices