Talent.com
Member Services Representative
Member Services RepresentativeConnexus Credit Union • Cleveland, OH, US
Member Services Representative

Member Services Representative

Connexus Credit Union • Cleveland, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Connexus Credit Union Job

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an amazing benefits package :

  • 20 days of paid time off and 10 paid holidays
  • 16 hours of paid Volunteer Time Off
  • 401K Retirement with up to 6% employer match
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Health Savings Account with generous employer contributions
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • Tuition Reimbursement from $4,000 - $7,000 per calendar year
  • Robust Learning and Development program that includes an annual professional development stipend

Starting wage of $16.50 / hr. and higher based on prior experience! Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.

Responsibilities :

  • Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.
  • As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.
  • Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence.
  • Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.
  • Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures.
  • Operate and balance cash drawer daily with minimal balancing errors.
  • Monitor and respond as needed in chat queues in order to achieve interdepartmental synergy and provide members with a seamless experience, regardless of their contact channel.
  • Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.
  • Achieve individual performance goals as assigned and positively contribute to branch goal attainment.
  • Take initiative for your personal development and stay informed of all credit union products, services and procedures.
  • Position requirements :

  • Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is required.
  • 1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred.
  • Follows established routines under close supervision.
  • Uses normal courtesy and workplace professionalism. Interacts with co-workers and members. Demonstrates behaviors that support our values and culture.
  • Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
  • Ability to be entrusted with the handling of confidential and personal matters and to remain calm under pressure.
  • Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.
  • Connexus Credit Union's Employer Recognitions :

  • 2024 Best in Class Employer, Gallagher
  • 2025 Best Place to Work in IT, Computer World
  • Equal Opportunity Employer / Disabled / Veterans / 41 CFR 601.4, 41 CFR 60-1.35

    [job_alerts.create_a_job]

    Member Service Representative • Cleveland, OH, US

    [internal_linking.related_jobs]
    Member Support Representative Individual Products Member Support

    Member Support Representative Individual Products Member Support

    Blue Cross • Akron, OH, US
    [job_card.full_time]
    Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We're committed to providing the best health coverage to over 1....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist in East Cleveland, OH - $11202 / month

    Travel Physical Therapist in East Cleveland, OH - $11202 / month

    Vetted Health • East Cleveland, OH, United States
    [job_card.temporary]
    Job Opportunity : Physical Therapist.Provides specialized healthcare services in a clinical setting.Works collaboratively with healthcare team members. Maintains professional standards and patient ca...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Occupational Therapist - Districtwide

    Occupational Therapist - Districtwide

    Euclid City School District • Euclid, OH, United States
    [job_card.full_time]
    Student Support Services / Occupational Therapist.August 2025 The Euclid City School District has an opening for an Occupational Therapist for the 2025-2026 school year. The occupational therapist, as...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Membership Consultant

    Membership Consultant

    ArchWell Health • Cleveland Heights, OH, United States
    [job_card.full_time]
    Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Welcome transplant patients and their families (University Circle)

    Welcome transplant patients and their families (University Circle)

    Greater Cleveland Volunteers • Cleveland, OH, United States
    [job_card.full_time]
    Help provide top-notch guest services to patients and caregivers who desire to stay at a temporary housing while undergoing transplant surgery and recovery. Volunteers are essential to our culture t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Services Manager (APP)

    Member Services Manager (APP)

    VirtualVocations • Akron, Ohio, United States
    [job_card.full_time]
    A company is looking for a Member Services Manager (Advanced Practice Provider licensed in MI, MD, NY, or IL).Key Responsibilities Manage three teams : Outreach Specialists, Care Coordinators, and...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    (USA) Member Specialist

    (USA) Member Specialist

    Walmart • Akron, OH, US
    [job_card.full_time] +1
    Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Study Participation Partner (Hiring Immediately)

    Flexible Study Participation Partner (Hiring Immediately)

    Maxion Research • Cleveland Heights, Ohio, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Licensed Group Therapist (Residential)

    Licensed Group Therapist (Residential)

    Applewood Centers • Euclid, Ohio, United States
    [job_card.full_time]
    Benefits and Salary : The Salary range for this is $55,000-$57,000 (Dependent) and $58,000-$60,000 (Independent) depending on relevant education, experience, and licensure.At Applewood, we prioritiz...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CUSTOMER SERVICE / ACCOUNT REPRESENTATIVE

    CUSTOMER SERVICE / ACCOUNT REPRESENTATIVE

    Packaging Corporation of America • Akron, OH, United States
    [job_card.full_time]
    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers - large and smal...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Medicare Member Services Representative

    Medicare Member Services Representative

    A-Line Staffing Solutions LLC • Akron, Ohio, United States
    [job_card.full_time]
    MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION : Location : .Akron, OH 44305 – 100% On-site Payrate : . Full-Time | Monday–Friday, 8 : 00 AM – 5 : 30 PM MEDICARE MEMBER SERVICES REPRESENT...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Services Representative

    Technical Services Representative

    The Sherwin-Williams Company • Cleveland, OH, United States
    [job_card.full_time]
    The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best tec...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Euclid, Ohio, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Blood Services Donor Ambassador

    Blood Services Donor Ambassador

    American Red Cross Northern Ohio • Cleveland, OH, United States
    [job_card.full_time]
    Ensure that blood donors have a pleasant and fulfilling experience, from the moment they arrive to the moment they leave. During a blood drive, whether you’re greeting donors, supporting safety prot...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Direct Support Professionals

    Direct Support Professionals

    Ladneir Healthcare Service • South Euclid, OH, United States
    [job_card.full_time]
    NOW HIRING : CAREGIVERS WHO CARE!.Take the Job Seriously Ensure Safety.Work Hard Have Fun Get Paid Go Home!.Be Responsible Show Up & Document Work. Longevity & Growth Opportunities to Move Up.Brook P...[show_more]
    [last_updated.last_updated_30] • [promoted]
    DoorDash Shopper - Flexible Schedule

    DoorDash Shopper - Flexible Schedule

    DoorDash • Euclid, OH, United States
    [job_card.full_time] +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Support Associate

    Remote Customer Support Associate

    TurboTax • Cleveland Heights, Ohio
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Intervention Specialist

    Intervention Specialist

    Therapeutic Services, A Member of the Point Quest Group • Euclid, Ohio, United States
    [job_card.full_time]
    Please note : To be considered for this role, candidates must hold a valid Ohio Department of Education (ODE) Intervention Specialist License (Mild / Moderate, Moderate / Intensive (preferred).We apprec...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]