Intake Coordinator

Job Description

Job Description

Job Title : Intake Coordinator

Location : Akron, Ohio

Job Type : Full-Time

Department : Intake

Reports To : Director of Operations

Position Summary

The Intake Coordinator serves as the primary point of contact for new and existing clients, referral sources, and caregivers for a non-medical home care agency. This role is responsible for managing all aspects of the intake process, including answering inbound calls, gathering client information, verifying insurance or payer-source eligibility, scheduling services, and coordinating communication between clients, caregivers, and internal staff. The Intake Coordinator plays a critical role in ensuring timely service initiation, accurate documentation, and smooth daily operations.

Key Responsibilities

Intake & Client Coordination

• Answer incoming phone calls and respond to inquiries from prospective clients, families, referral sources, and staff in a professional and timely manner
• Complete intake for new clients, including collecting demographic, service, and payer information
• Enter and maintain accurate client data in the agency’s scheduling and / or electronic record system
• Communicate service details, start-of-care timelines, and expectations to clients and families

Scheduling & Staffing Support

Insurance & Payor Verification

Caregiver & Internal Communication

Administrative & Compliance Support

Required Qualifications

Preferred Qualifications

Skills & Competencies

Work Environment