Distribution Customer Service Representative

A bit about us :

We are a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally. The Customer Service Representative will need to have attention to detail skills and the ability to learn new processes.

This is a temporary to hire opportunity, Monday through Friday, 8 AM - 5 PM with some overtime during peak season.

Why join us?

Weekly Payroll Processing as a Jobot Consultant

Medical, Dental, and Vision Benefits

Opportunity for Permanent Placement

Mentorship and Growth

Job Details

Job Details :

Are you passionate about customer service and have a knack for problem-solving? Do you have a strong understanding of distribution processes and logistics? If so, we have an exciting opportunity for you! We are currently looking for a Consulting Distribution Customer Service Representative. This role is not just about handling customer inquiries - it's about building and maintaining trust with our customers. We are looking for a team player who is a self-starter, highly organized, and able to work under pressure.

Responsibilities :

As a Consulting Distribution Customer Service Representative, your main responsibilities will include :

1. Handling a high volume of customer inquiries about product availability, pricing, and shipping.

2. Processing orders, forms, applications, and requests.

3. Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers.

4. Resolving customer complaints in a professional and efficient manner.

5. Keeping records of customer interactions, transactions, comments, and complaints.

6. Communicating and coordinating with colleagues as necessary.

7. Providing feedback on the efficiency of the customer service process.

8. Ensuring customer satisfaction and providing professional customer support.

9. Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise.

10. Assisting in the preparation of sales reports and data analysis.

Qualifications :

The successful candidate for the Consulting Distribution Customer Service Representative position must possess the following qualifications :

1. A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment.

2. Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading.

3. Excellent communication and interpersonal skills.

4. Proven ability to multitask, prioritize, and manage time effectively.

5. Strong problem-solving skills with a focus on customer satisfaction.

6. Proficient in data entry and good working knowledge of relevant software (MS Office, in particular).

7. Experience with UPS and FedEx systems is a plus.

8. Strong understanding of sales and pricing strategies.

9. High degree of accuracy and attention to detail.

10. Ability to work in a fast-paced, high-pressure environment.

Join our team and help us take our customer service to new heights. This is an excellent opportunity to grow your career with a company that values your skills and expertise. We look forward to hearing from you!

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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