Order Management Specialist

JOB SUMMARY

The Order Management Specialist is responsible for order entry and revisions, as well as providing effective customer service for all internal and external customers by using excellent knowledge of company products and systems.

SPECIFIC JOB DUTIES

• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; and discussing those ideas with team leadership.
• Keep abreast of new company products and services.
• Obtain and evaluate all relevant information to handle order management inquiries, additions, revisions, changes.
• Respond promptly to order management inquiries.
• Processes customer orders / changes according to established department policies and procedures.
• Answer product and service questions for customers.
• Provide timely and accurate information in response to inquiries, order status, concerns and requests.
• Perform customer verifications.
• Ability to extract, process and interpret data from various systems.
• Accuracy and detail-oriented, highly organized and efficient, seeks order in everything, structured in approach with the ability to 'roll with the punches'.
• Ability to multitask and manage many different moving pieces at once. Ability to pivot with the shifting needs of the business.
• Keep thorough documentation of order management interactions and transactions, recording details of inquiries, comments, and actions taken.
• Escalate to leadership, as needed, for unresolved issues.
• Work with leadership to ensure proper customer service is being delivered.
• Provide timely feedback to leadership regarding service failures or customer concerns.
• Communicate effectively with team members within the brand planning and customer experience departments.
• Communicate and coordinate with internal departments and external partners to resolve issues and provide superior service.
• Contribute to team effort by accomplishing related results.
• Periodically may require, either in an office, warehouse, or off-site environment :
• Reaching, pushing, pulling, lifting, or carrying of product or materials; possibly moving pallets via pallet jack between locations
• Bending, stooping, or walking of product back and forth between different locations
• Packing or unpacking of boxes
• Setup and tear down at events
• 30 pounds maximum; anything more than 30 pounds must be moved / lifted with another team member
• Other duties as required.

SKILLS / QUALIFICATIONS

Order Entry, Communication Skills, Customer Service Skills, Detail-Oriented, Problem Solving, Time Management,

Discretion with Confidential Information

COMPETENCIES

Customer Focus, Communication Proficiency, Teamwork Orientation, Technical Capacity, Adaptability, Initiative,

Quality Focus, Proficiency in Office 365

TRAVEL

Occasional travel may be requested.

REQUIRED EDUCATION & EXPERIENCE

High School Diploma

1 years' related experience

PREFERRED EDUCATION & EXPERIENCE

Bachelor's degree

1-3 years' related experience

Golf product knowledge